Licensed Health Insurance Representative

About the role

MCI is seeking a Licensed Health Insurance Representative to educate and guide customers on selecting the best insurance policies. The ideal candidate must hold a valid Healthcare Insurance License and possess previous call center experience.

Responsibilities

• Provide information about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that meets their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Stay informed about changes in insurance regulations, healthcare policies, and market trends.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic.
• A headset provided by the candidate.
• Authorization to work in the country where the job is based.
• Willingness to submit to a LEVEL II background and/or security investigation with fingerprints.
• Willingness to undergo drug screening.