Licensed Client Service Administrator

Responsibilities

• Enter client information into various systems
• Prepare and update financial plans and presentation material for client meetings
• Enter information into financial planning software and prepare draft financial plans
• Deepen existing client relationships through processing of client requests, resolving client questions, and making sure client information and documentation are up to date
• Research and respond to client inquiries
• Finalize and track all client account and application paperwork
• Gather and maintain customer suitability information
• Affirm and track all client account and application paperwork
• Generate performance reports
• Maintain information in CRM (Salesforce) system
• Fill out necessary forms for opening and maintaining accounts
• Handle request for transfers of funds in and out of accounts
• Identify and offer recommendations on how to optimize workflows
• Provide support to Advisors during client meetings

Qualifications

• Securities (6/63, 7/66, or 7/63 & 65) or Life, Health, and Annuity registration required
• Degree in Financial Planning, Finance, Accounting or Economics preferred
• Demonstrated customer service orientation/experience, 2+ years preferred
• Extremely strong organizational skills
• Strong communication and interpersonal skills
• Technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce) or ability to learn
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information