Licensed Assistant Manager-Olympia, WA-Pearle Vision

General Function

The Licensed Assistant Manager drives profitable sales growth. This is accomplished through development of a positive and productive retail-selling environment that ensures excellent customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention.

Major Duties & Responsibilities

• Drives profitable store sales by fostering a retail selling culture through NECE.
• Attains plan sales goal, comp store sales growth & store goal.
• Increases customer transactions by overseeing and coaching retail staff.
• Manages payroll cost effectively, in accordance with Company standards.
• Manages gross margin, in accordance with Company standards.
• Conducts measurements of bridge and eyesize, temple length, vertex distance, pupilary distance and optical centers using appropriate tools.
• Coaches, develops, and motivates staff and ensures timelines of training are adhered to.
• Oversees sales floor and monitors NECE skills of retail staff.
• Facilitates discussions of accountability with retail staff with result to their performance.
• PARTNERS WITH STORE MANAGER ON DIRECTION OF BUSINESS AND COMMUNICATES OPPORTUNITY AREAS.
• Develops professional business relationships with Doctors.
• Performs quality exams as indicated by exceptional customer satisfaction (as measured by NPS) including: number of repeat customers/customer retention and coverage/quality of hours.
• Implements retail-selling initiatives to increase number or exams and conversion of exams to sales.
• Recruits, trains, develops, motivates and retains associates, as measured by:
• Active and targeted networking, interview and select for hire candidates who demonstrate excellent customer service behaviors.
• Encouraging high productivity (sales/hour, transaction).
• Employee satisfaction through two-way communication.
• Bench strength (reflected by development, utilization and accuracy of manpower planning process, proactive recruiting and productive turnover).
• Ensures each store is effectively merchandised and presented according to standards.
• Executes planogram and visual appearance inside and outside of store (i.e. signage).
• Maintains overall standards (i.e. cleanliness, housekeeping).
• Ensures Associates exhibit professional presentation (i.e. attire) in accordance Brand standards.
• Executes local and national marketing programs and initiatives.
• Executes Brand standards for signage and promotions.

Basic Qualifications

• A high school diploma OR comparable experience typically achieved with 2+ years as an Optical Associate.
• Proper licensure.
• Proven track record of sales growth through sales skills and accountability for sales results.
• Proven experience and results with a retail or customer service establishment.
• Ability to facilitate, train (through practice and role-play), coach and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams.
• Ability to recruit and select associates/teams.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships.
• Success in store merchandising and attention to detail.

Pay Range

Pay Range: 24.65 - 38.45