License Examiner II / License Examiner II - 191774

About the Role

The Department of Motor Vehicles is seeking a License Examiner for the Sumter DMV Branch Office in Sumter, SC. This fast-paced position offers a rewarding environment for those with superior customer service skills and an interest in a public service career path. The team values teamwork, commitment, and excellent customer service.

Responsibilities

The License Examiner II administers road test examinations in the following classes of vehicles:

• Class A: Any combination of vehicles with Gross Vehicle Weight Rating (GWR) of 26,001 pounds provided the GWR of vehicle being towed is in excess of 10,000 pounds.
• Class B: Any single unit vehicle with a GWR of 26,001 or more pounds, or any such towing vehicle not in excess of 10,000 pounds.
• Class C: Any single unit vehicle or combination of vehicles that does not meet the definition of A or B, but that is either designed to transport 16 or more passengers including the driver or is placarded for hazardous materials.
• Class D: Passenger vehicles and all non-commercial vehicles that do not exceed 26,000 pounds gross vehicle weight.
• Class E: Non-commercial single unit vehicles and all non-commercial vehicles that do not exceed 26,000 pounds gross vehicle weight.
• Class F: Non-commercial combination vehicles that exceed 26,000 pounds gross vehicle weight.
• Class M: Motorcycles and CDL's if in a CDL Office.

Additional duties include:

• Determining applicant's physical and mental fitness and competency to safely operate motor vehicles.
• Administering written, oral and automated examinations to determine applicant's knowledge of laws and driving procedures.
• Performing pre-trip inspection on the general working condition of vehicle operated by the applicant.
• Examining, accepting, preparing, entering, and printing all documents required in issuing driver licenses, beginner permits and identification cards for all classes; original duplicate transfers, temporary and replacement vehicle registrations, license plates, permits and/or titles (including requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles).
• Performing edits of the customer's name and address fields.
• Processing Motor Vehicle Registration Requests.
• Researching suspension inquiries, modifying driver International Registration Plan, registration credentials and issuing automobile dealership licenses.
• Answering customer inquiries pertaining to driver, vehicle, and registration, titling, and insurance requirements by phone and in person.
• Greeting and directing customers to appropriate areas in the office.
• Collecting all requirement fees and donations for the Donate Life Fund.
• Reconciling and preparing individual daily report and refund request documents.
• Computing vehicle sales taxes and making weight adjustments to the vehicle record file.
• Receiving, coding and issuing receipts for surrendered license plates; boxing surrendered plates and completing pick up requests.
• Performing routine maintenance on equipment.
• Faxing, mailing documents, and running errands for the branch office that may include trips to the post office and making bank deposits.

Working Conditions

Road tests are conducted throughout the year in a variety of weather conditions including rain, wind, summer heat and cold winter days. Testing begins in the early morning hours and continues through the early evening hours. The work requires sitting and/or standing for prolonged periods of time, walking, and constant talking. Exposure to warm or cold temperatures when working outside. Exposure to processing chemicals used in development of driver's license.

Requirements

• High school diploma or equivalent.
• Valid South Carolina driver's license.
• At least 21 years of age with one year driving experience.
• Must complete a nationwide criminal background check to include finger printing.
• Before being certified to administer CDL knowledge skill tests, must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.
• Ability to communicate in a professional and effective manner with internal and external customers.
• Excellent customer service skills.
• Thorough knowledge of driver licensing eligibility requirements.
• Application of DMV organizational competencies.

Position Details

• Reports directly to the Branch Supervisor or Assistant Branch Supervisor.
• Responsible for administering road test examinations.
• Under limited supervision, evaluates the skills and abilities of applicants to operate a motor vehicle for all classes of driver license by means of road demonstration testing.
• Tasks are completed in a climate-controlled office setting but is required to be outdoors and on the road to conduct tests.
• May be required to relocate to an office within 30 miles of their home office if business needs require.
• Position is in a Tier Two office location.

Benefits

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week).
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees).
• Exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household.

This response is AI-generated, for reference only.