License & Compliance Support Coordinator

What will you be doing?

• Maintains work flow and acts as a short-term backup to administrators or fellow support coordinators.
• Analyzes and prepares client documents for licensing/reporting compliance recommendations.
• Maintains and updates system parameters in multiple platforms (LCRC, ACERTUS System, ATLAS, etc.).
• Collaborates with internal and external partners to ensure licensing systems and prerequisites are up-to-date with the latest State and County guidance.
• Works closely with clients who have special requirements.
• Handles inquiries and researches challenges related to licensing.
• Acts as a liaison between customers and various ARI departments.
• Affords training to new and existing employees and assists coworkers with questions.
• Communicates state-specific licensing requirements and DMV information in a manner that is easily understandable and actionable for clients.
• Troubleshoots delays in licensing and communicates with the appropriate internal team(s) to resolve issues.
• Analyzes data and identifies licensing trends to proactively address potential concerns.
• Reviews daily reporting to manage workflow and ensure timely submission of events.
• Communicates directly with clients through phone, email, and CRM tools.
• Oversees and responds to licensing status requests.

What are we looking for?

• Bachelor’s degree or equivalent experience required.
• Prior experience leading a team is a plus.
• Additional education, certifications, or other distinctions are a plus.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.).
• Knowledge of DMV Regulations and processes.
• 2-4 years’ experience in an administrative role.