Library Technology Operations Manager

Duke University was created in 1924 and is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle and has more than 15,000 students across its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina.

About the role

Duke University Libraries is seeking a Library Technology Operations Manager to lead technology planning, operations, and strategic initiatives that support both library staff and the broader Duke community. This role works at the intersection of technology, operations, project management, and customer service while helping shape the future of technology services across one of the nation's leading academic libraries.

In this highly collaborative role, you will serve as the primary liaison between Duke University Libraries (DUL) and Duke's Office of Information Technology (OIT), leading technology refresh initiatives, managing technology-related budgets and vendor relationships, and supporting projects that enhance staff productivity and user experiences.

Responsibilities

• Lead technology planning, refresh programs, and deployment initiatives that support library staff, public computing environments, AV-enabled spaces, and specialized library technologies.
• Partner with Duke University Libraries leadership and stakeholders to identify technology needs, evaluate solutions, and implement services that improve operational effectiveness and user experiences.
• Serve as the primary liaison between Duke University Libraries and OIT, coordinating technology projects, security initiatives, policy implementation, and support efforts.
• Manage technology budgets, reserve funds, vendor relationships, software licensing, service contracts, and procurement activities.
• Develop and maintain financial forecasts, depreciation schedules, expenditure reports, and multi-year budget plans that support strategic technology investments.
• Lead and support library-wide technology and renovation projects, ensuring project milestones, budgets, documentation, and stakeholder communications are effectively managed.
• Design and deliver training, workshops, documentation, and communications that help staff effectively utilize technology resources and stay informed about evolving technologies and security practices.
• Identify and implement opportunities to improve workflows, enhance efficiency, and leverage technology solutions that support library operations and services.
• Manage technology procurement activities and vendor relationships.
• Supervise and support student employees.
• Maintain accurate documentation, policies, procedures, and training materials.

Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience.
• Minimum of three years of experience in technical, analytical, communication, and organizational activities supporting technology programs, projects, or operations.
• Experience planning, leading, and implementing technology initiatives and managing technology portfolios.
• Strong project management, organizational, and analytical skills.
• Experience managing multiple priorities, budgets, timelines, and stakeholder relationships.
• Strong written and verbal communication skills, including the ability to communicate effectively with technical and non-technical audiences.
• Demonstrated ability to establish collaborative working relationships and provide outstanding customer service.
• Commitment to inclusion, continuous learning, collaboration, and creative problem-solving.

Preferred Qualifications

• Technology planning experience, preferably within higher education, academic libraries, or similar environments.
• Experience with technology lifecycle planning, workstation refresh programs, and AV technology initiatives.
• Experience with technology inventory management systems and asset tracking.
• Demonstrated success leading technology-related projects and cross-functional initiatives.
• Experience developing and maintaining spreadsheets, analyzing data, and preparing operational reports.
• Experience with SAP R3 or similar enterprise financial systems.
• Experience with budget forecasting, reserve fund management, depreciation schedules, and financial reporting.
• Experience reviewing contracts, negotiating vendor agreements, and managing technology procurement.

Schedule

Onsite. The work is primarily performed on-site in support of Duke University Libraries operations and technology services.

Benefits

Duke University offers a competitive benefits package. Learn more at https://hr.duke.edu/benefits/.