Library Technician

Summary

This position is assigned to Non‑appropriated Fund (NAF) Navy General Library Programs; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); NSF Dahlgren. The purpose of the position is to provide front‑desk, program, and customer‑service support in Navy MWR main libraries, branch libraries, and resource centers.

Duties

• Library Front Desk / Customer Service Support (75%)
  • Welcomes patrons, verifies authorization, and registers library users.
  • Circulates library materials using the HQ‑approved Integrated Library Systems (ILS) software.
  • Removes items from the book drop daily and clears them from patron accounts.
  • Reports high‑circulation items in poor condition or missing to the supervisor.
  • Compiles weekly overdue reports, contacts patrons about overdue items, and escalates issues to the supervisor.
  • Prepares weekly, monthly, and quarterly program and collection‑usage reports.
  • Assists with processing interlibrary loan requests.
  • Re‑shelves new and returned library materials.
  • Responds to routine, non‑technical requests for information and helps locate virtual and physical library materials.
  • Supports collection weeding projects.
  • Assists patrons with computer use and troubleshoots minor hardware and software issues.
  • Provides assistance with library equipment such as printers, copiers, computers, projectors, makerspace, and gaming devices.
  • Maintains knowledge of current and upcoming library programs to recommend them to patrons.
  • Maintains knowledge of other MWR programs to make cross‑program recommendations.
  • Maintains library book displays and ensures print marketing materials are stocked in targeted base locations (e.g., fitness centers, galleys, medical support offices, NEX).
  • Coordinates with other MWR front‑desk team members to ensure patrons receive assistance across collocated services.
  • Sorts mail and checks magazines and newspapers as needed.
  • Notifies leadership and teammates when supplies are low and need reordering.
  • Ensures cleanliness of the library space through general housekeeping (dusting, vacuuming, etc.).
  • Completes required military and library trainings on time.
  • Promotes and demonstrates excellent customer service to all patrons and professional contacts.
• Library Program Support (25%)
  • Assists library programmers with craft and decoration preparations.
  • Supports program execution, including set‑up, tear‑down, and presentation assistance.
  • Participates in library outreach and marketing activities, often presenting program information to commands and community functions.
  • Researches current library program trends and recommends popular programs to leadership.

Requirements

• Must obtain and maintain a valid state driver’s license within 90 days of placement to transport patrons off‑base.
• Irregular working hours may be required, including early shift, late shift, evenings, weekends, and holidays.
• Successful completion of the E‑Verify employment verification check.
• Direct Deposit/Electronic Funds Transfer for salary payments.
• May be required to work outdoors in inclement weather for special events and programs.
• Effective May 7 2025, non‑affiliated individuals must present a REAL ID‑compliant driver’s license or other acceptable ID to access CNRMA installations.

Qualifications

• Knowledge of basic library service operations and Navy MWR Library mission.
• Familiarity with other MWR programs and their purposes.
• Understanding of front‑desk library operations, including circulations.
• Proficiency with technology devices and software applications, including Microsoft Office.
• Skill in providing excellent customer service.
• Typing proficiency.
• Reading comprehension and basic math skills.
• Public speaking ability.
• Ability to work independently and as part of a team.
• Effective oral and written communication skills.

Schedule

Irregular working hours may be required, including early shift, late shift, evenings, weekends, and holidays when the need arises.