Library Technician

Summary

This position is located within the Fleet and Family Readiness Program, Mid‑Atlantic Fleet and Family Support Program for the Joint Expeditionary Base Little Creek. The purpose of the position is to provide front‑desk, program, and customer‑service support in Navy MWR main libraries, branch libraries, and resource centers at JEB/LC in Virginia Beach, VA.

Duties

• Welcomes patrons into the program area/library and ensures they are authorized to use library equipment and facilities.
• Registers library users so they may borrow library materials.
• Circulates library materials (checking items in and out) using the HQ‑approved Integrated Library Systems (ILS) software.
• Removes items from the book drop daily and clears these items from patron accounts.
• Reports high‑circulation items that are in poor condition or missing to the supervisor.
• Compiles weekly overdue reports and contacts patrons regarding overdue items to request return.
• Reports overdue‑material issues to the supervisor for resolution.
• Completes weekly, monthly, and quarterly program and collection usage reports.
• Assists with processing interlibrary loan requests.
• Re‑shelves new and returned library materials.
• Responds to routine and non‑technical requests for information and helps patrons locate virtual and physical library materials.
• Assists with collection weeding projects.
• Provides patron computer assistance and troubleshoots minor hardware and software issues.
• Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace, and gaming devices.
• Maintains knowledge of current and upcoming library programs to recommend them to patrons.
• Maintains knowledge of other MWR programs to recommend them to library patrons.
• Maintains library book displays and ensures print marketing materials are current and well‑stocked in targeted base areas (e.g., fitness, galleys, medical support offices, NEX).
• Ensures patrons receive assistance from all MWR front‑desk team members in collocated areas.
• Sorts mail and checks magazines and newspapers as necessary.
• Informs leadership and teammates when supplies are low and need reordering.
• Ensures cleanliness of the library building or designated space through general housekeeping (dusting, vacuuming).
• Completes required military and library trainings on time.
• Promotes customer‑service awareness and demonstrates excellent service to all professional and patron contacts.
• Assists library programmers with program preparations, including craft and decoration setup.
• Supports program execution with set‑up, tear‑down, and presentation assistance.
• Participates in library outreach activities and may lead presentations to commands and community functions.
• Researches current library program trends and recommends popular programs to leadership.

Requirements

• Must pass all applicable records and background checks, including E‑Verify.
• Ability to lift, pull, push, and carry up to 45 pounds.
• May be required to work early, late, weekends, and holidays.
• Must possess and maintain a valid, active U.S. driver’s license to operate a government vehicle.
• Starting May 7 2025, non‑affiliated individuals must present a REAL ID‑compliant driver’s license or other acceptable ID to access CNRMA installations.

Qualifications

• Knowledge of basic service operations for libraries.
• Knowledge of Navy MWR Library’s mission.
• Knowledge of other MWR programs and their purpose.
• Knowledge of front‑desk library operations, including circulations.
• Knowledge of technology devices and software applications.
• Skill in providing excellent customer service.
• Skill in using technology devices and software applications, including Microsoft Office.
• Skill in typing.
• Skill in reading comprehension and basic math.
• Skill in public speaking.
• Ability to work independently and as part of a team.
• Ability to communicate effectively both orally and in writing.

Education

This position does not have a positive education requirement.

Additional Information

Salary is dependent on experience and/or education. Executive Order 12564 requires a Federal workplace free of illegal drugs; all Federal employees must remain drug‑free throughout employment. The Commander, Navy Installations Command enforces a drug‑free workplace, and violations may result in removal from Federal service. Some positions have special requirements; selection may be tentative pending completion of those requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, and other background checks. Selections are contingent upon satisfactory employment reference checks and a successful National Agency Background Check. Occupants must maintain the privacy of official work information and demonstrate the highest level of ethical conduct. Candidates should be committed to improving Federal government efficiency, uphold the ideals of the American Republic, and support the rule of law and the United States Constitution.