Library Technical Assistant - Woods Memorial Library

Pima County Public Library is hiring for a part-time Library Technical Assistant. We are looking for candidates passionate about connecting people with library resources.

About the role

This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Responsibilities

• Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software.
• Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads, and self-service technologies.
• Troubleshoots and maintains library computers, including working with library department and Pima County IT staff to resolve technological issues at division level.
• Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications.
• Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and interlibrary loans (ILLs), and researches information in customer accounts.
• Provides services to community members and library users by demonstrating cultural competence and emotional intelligence in support of the Library’s diversity, equity, and inclusion initiatives as well as strategic directions.
• Communicates effectively both verbally and in writing.
• Abides by state and federal laws in handling confidential and sensitive information.
• Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.

Requirements

Any combination of skills, education, or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application.

Preferred Qualifications

• Minimum one (1) year paid or volunteer library experience.
• Bilingual (English/Spanish).
• Minimum one (1) year customer service experience.
• Minimum two (2) years experience with technology (email, eBooks, Microsoft Office, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).
• Experience using an Integrated Library System (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.
• Experience using a copier and fax.
• Experience using a cash register and handling money.

Pay

Hiring range: $17.90 - $21.03 per hour. Pay range: $17.90 - $24.16 per hour. The actual salary offer will consider a wide range of factors, including skills, qualifications, experience, education, licenses, training, and internal equity.

Schedule

This position works rotating shifts, including nights and weekends.

Special Notes

• The County requires pre-employment background checks, including verification of work history, education, and criminal conviction history.
• Some positions may require bilingual abilities in English and a second language.
• Physical and sensory abilities include grasping and speaking in person and on the phone.
• Primarily works in a public library environment serving diverse populations.