Library Technical Assistant - Multiple Locations

About the role

The Pima County Public Library is seeking multiple Library Technical Assistants who are passionate about connecting people with library resources. Ideal candidates should have experience assisting patrons of all ages and backgrounds, and a strong understanding of providing excellent customer service in a public library setting.

Responsibilities

• Provide customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software.
• Absorb and relay information about library resources and services including the catalog, databases, online accounts, digital downloads, and self-service technologies.
• Troubleshoot and maintain library computers, working with library department and Pima County IT staff to resolve technological issues at division level.
• Assist library users with personal devices and technology, including common web-based platforms, digital downloads, operating systems, software, and applications.
• Check items in and out, issue and update library cards, collect fines, process deposits, bill customer accounts, issue refunds, process reserved items and interlibrary loans, and research information in customer accounts.
• Communicate effectively both verbally and in writing, and abide by state and federal laws in handling confidential and sensitive information.
• Demonstrate and utilize skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.

Requirements

• Minimum one (1) year paid or volunteer library experience.
• Minimum one (1) year customer service experience.
• Bilingual (English/Spanish).
• Minimum two (2) years technology experience (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs, and integrated library systems (ILS)).
• Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.
• Experience using a copier and fax.
• Experience using a cash register and handling money.

Qualifications

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application. Licenses and Certificates: Some positions may require specialized certification or licensure relative to assignment at the time of appointment or prior to completion of an Initial or promotional probation period. Some positions require a valid Arizona Class D driver license at the time of application or prior to completion of an initial or promotional probation period. Failure to obtain/maintain the required certifications/licenses shall be grounds for termination.

Selection Procedure

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.