Library Systems Support Specialist

We need to output HTML fragment with sections: About the role? The posting includes a paragraph about company history before Position Summary. That could be "About the role" or maybe "About the company". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when there is real specific content. We have: - Position Summary: a paragraph describing responsibilities. Could be under "About the role" or "Responsibilities". But we also have a list of Primary Duties and Responsibilities (bulleted). So we can have "Responsibilities" section with that list. - Skills: list of skills. - Preferred Education Requirements and Preferred Experience: could be under "Qualifications" or "Requirements". We have "Preferred Education Requirements" and "Preferred Experience". Could combine into "Qualifications". Also "Physical Requirements/Work Environment" maybe not needed as a section unless we have content; but we could drop as it's generic. The instruction: do not create sections unless posting has real specific content. Physical Requirements is specific but maybe we can include under "Requirements"? However they said prefer few substantive sections over many thin ones. Could combine into "Requirements". But we also have Skills separate. - Benefits: list. - Pay: not mentioned, so omit. - Schedule: mention "Onsite, Holland, Ohio Monday-Friday 8:30am-5:00pm". That's schedule info. So we can include a Schedule section with that sentence. - About the role: we have a Position Summary paragraph. Could be under "About the role". Or we could treat Position Summary as About the role. Let's do About the role: the paragraph. Thus sections: About the role, Responsibilities, Skills, Qualifications (combining Preferred Education/Experience), Benefits, Schedule. We must not repeat job title as heading. Job title is "Library Systems Specialist". Not to repeat. We must not include boilerplate like EEO etc. Remove that line. We must preserve all substantive information. Ensure we include all duties, skills, etc. Let's extract content. Company history paragraph: "What started in 1989 as a family-owned video rental store grew into a trusted partner dedicated to helping libraries thrive. A single suggestion to sell VHS tapes (remember those?) to public libraries inspired our founder, John Eldred to start Midwest Tape LLC – and set our mission in motion. Fast forward to over 35 years later, we provide libraries across North America, New Zealand, and Australia with innovative products and equitable access to content. Backed by a passion for exceptional service and a deep understanding of library needs, we fuel libraries with unparalleled access to top-tier media content including physical media (audiobooks, DVDs, CDs, and read-a-longs) as well as our digital platform, Hoopla Digital. Hoopla, available on iOS, Android, and desktop, combines our decades of media expertise with modern technology to deliver an all-in-one experience for libraries and their patrons. With one of the strongest catalogs in the digital library space, Hoopla empowers libraries to reach patrons wherever they are. We proudly partner with our library partners and content providers to strengthen communities through access to educational resources and entertainment experiences. Since 1989, our commitment has remained the same: supporting libraries with solutions that make a difference because strong libraries build healthy communities." That's substantive; we can put under About the role. Position Summary paragraph: "Position Summary: This Library Systems Specialist is responsible for learning about libraries’ Integrated Library Systems, helping libraries develop the best workflow with Midwest Tape, and communicating with libraries regarding their Hoopla Digital services setups and issues." We could incorporate that into About the role or separate. But we already have About the role with company history; maybe we should add Position Summary as part of About the role. Could add another paragraph. Better: About the role includes both company overview and position summary. We'll combine. Now Responsibilities: list of Primary Duties and Responsibilities (the bullet list). Let's extract each bullet: - Discuss with libraries ILS authentication for hoopla digital services. - Provide initial hoopla customer ILS setup assistance and walk-through. - Conduct and maintain ILS annual reviews for all hoopla customers. - Help libraries set up the best workflow for their library. - Gather information from the library and add tickets to IT for new APIs, Authentication, and Discovery layers as needed. - Maintain customer relationships in regard to ILS updates and migrations. - Help create and maintain documentation on integration with each ILS. - Discuss passing data from ILS to Midwest Tape for authentication and cataloging. - Learn more about each ILS in order to discuss the best workflows with the library. - Work with the sales department to help resolve ILS issues. - Work with Data and IT to help resolve ILS issues, identify new workflows, and set up new integrations. - Assist in the creation of documentation of manuals and upkeep of the same. - Assist in the creation of proper Midwest Tape workflows. - Provide training to other employees (hoopla coordinators) on how each ILS works. - Follow all policies and procedures. - Perform all other functions as required, including any work assignments relating to the efficient flow of work within Midwest Tape We'll put each as

. Skills: list: - Strong familiarity with library current ILS systems - Strong knowledge of Midwest Tape’s Web site, hoopla websites, help desk site, and SAP. - Must be able to communicate effectively with programmers, hoopla and processing support, sales, and customers. - Ability to use AI tools effectively to support daily work and improve efficiency. - Demonstrate advanced conceptual reasoning skills and discretionary judgment along with an understanding of business area policies and processes. - Must possess excellent follow-up and follow-through skills. - Basic Computer skills, including Microsoft Office - Familiarity with MARC Records - Must be able to work independently while being an active member of a team. - Must be detail-oriented, accurate, and have excellent organizational skills. We'll put as

. Qualifications: Preferred Education Requirements: "College education in a related field or equivalent experience". Preferred Experience: "1-3 years direct work experience in a programming or customer service environment Knowledge of Midwest Tape’s workflow from start to finish." Also maybe we could include "Physical Requirements/Work Environment" but we can drop as not required. We'll combine into Qualifications. We could also include "Must be able to work onsite in a team environment." That's from Physical Requirements. Could include in Qualifications. But we should avoid too many sections. We'll put Qualifications with those points. Benefits list: - Medical, dental, & vision insurance - 401k + match - Profit sharing - Paid vacation and personal time - Flex time - 10 paid holidays - Company performance bonus - Holiday bonus - Training & career development opportunities Schedule: "Onsite, Holland, Ohio Monday-Friday 8:30am-5:00pm". We'll put as paragraph. Now produce HTML fragment with

headings and appropriate

• or

  . We must not include any extra text outside HTML. Let's craft:

  About the role

  What started in 1989 as a family-owned video rental store grew into a trusted partner dedicated to helping libraries thrive. A single suggestion to sell VHS tapes (remember those?) to public libraries inspired our founder, John Eldred to start Midwest Tape LLC – and set our mission in motion. Fast forward to over 35 years later, we provide libraries across North America, New Zealand, and Australia with innovative products and equitable access to content. Backed by a passion for exceptional service and a deep understanding of library needs, we fuel libraries with unparalleled access to top-tier media content including physical media (audiobooks, DVDs, CDs, and read-a-longs) as well as our digital platform, Hoopla Digital. Hoopla, available on iOS, Android, and desktop, combines our decades of media expertise with modern technology to deliver an all-in-one experience for libraries and their patrons. With one of the strongest catalogs in the digital library space, Hoopla empowers libraries to reach patrons wherever they are. We proudly partner with our library partners and content providers to strengthen communities through access to educational resources and entertainment experiences. Since 1989, our commitment has remained the same: supporting libraries with solutions that make a difference because strong libraries build healthy communities.

  Position Summary: This Library Systems Specialist is responsible for learning about libraries’ Integrated Library Systems, helping libraries develop the best workflow with Midwest Tape, and communicating with libraries regarding their Hoopla Digital services setups and issues.

  Responsibilities

  • Discuss with libraries ILS authentication for hoopla digital services.
  • Provide initial hoopla customer ILS setup assistance and walk-through.
  • Conduct and maintain ILS annual reviews for all hoopla customers.
  • Help libraries set up the best workflow for their library.
  • Gather information from the library and add tickets to IT for new APIs, Authentication, and Discovery layers as needed.
  • Maintain customer relationships in regard to ILS updates and migrations.
  • Help create and maintain documentation on integration with each ILS.
  • Discuss passing data from ILS to Midwest Tape for authentication and cataloging.
  • Learn more about each ILS in order to discuss the best workflows with the library.
  • Work with the sales department to help resolve ILS issues.
  • Work with Data and IT to help resolve ILS issues, identify new workflows, and set up new integrations.
  • Assist in the creation of documentation of manuals and upkeep of the same.
  • Assist in the creation of proper Midwest Tape workflows.
  • Provide training to other employees (hoopla coordinators) on how each ILS works.
  • Follow all policies and procedures.
  • Perform all other functions as required, including any work assignments relating to the efficient flow of work within Midwest Tape.

  Skills

  • Strong familiarity with library current ILS systems
  • Strong knowledge of Midwest Tape’s Web site, hoopla websites, help desk site, and SAP.
  • Must be able to communicate effectively with programmers, hoopla and processing support, sales, and customers.
  • Ability to use AI tools effectively to support daily work and improve efficiency.
  • Demonstrate advanced conceptual reasoning skills and discretionary judgment along with an understanding of business area policies and processes.
  • Must possess excellent follow-up and follow-through skills.
  • Basic Computer skills, including Microsoft Office
  • Familiarity with MARC Records
  • Must be able to work independently while being an active member of a team.
  • Must be detail-oriented, accurate, and have excellent organizational skills.

  Qualifications

  • College education in a related field or equivalent experience
  • 1-3 years direct work experience in a programming or customer service environment
  • Knowledge of Midwest Tape’s workflow from start to finish
  • Must be able to work onsite in a team environment

  Benefits

  • Medical, dental, & vision insurance
  • 401k + match
  • Profit sharing
  • Paid vacation and personal time
  • Flex time
  • 10 paid holidays
  • Company performance bonus
  • Holiday bonus
  • Training & career development opportunities

  Schedule

  Onsite