Information Systems Support Specialist

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, etc. Must preserve all substantive info. We need to parse the posting. Job Type: Exempt Duration of role: Permanent Number of Position: 1 Location: Glasgow, Ky About Us: description. About The Role: description. What You’ll Do: list of duties. Additional Expectations: compliance etc. What You’ll Bring: qualifications/requirements. Desirable Candidate Requirements: desirable. What You'll Get: benefits etc. We need to map to sections. Section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which content goes where. - About the role: likely the "About The Role" paragraph. - Responsibilities: the "What You’ll Do" list. - Requirements: maybe "What You’ll Bring" mandatory requirements. - Qualifications: maybe education/experience etc. Could combine with Requirements? But we need separate sections only if content exists. Could put education/experience under Qualifications, and technical skills under Skills? Or we could put all mandatory under Requirements and leave Qualifications empty (skip). Better to have meaningful sections. We have: "What You’ll Bring" includes: A bachelor’s degree in information systems or related field with at least 2 years’ experience in a similar role in a corporate environment. Fundamental understanding of Active Directory User administration Strong understanding of the O365 Suite, Exchange Online, O365 Administration, Azure Minimum two years in an ITIL Ticketing system, managing, creating and solving Issus/Requests within an outlined and timely manner. In depth experience in desktop support for Windows 10/11, IOS, Android and printers. Fundamental understanding of Network troubleshooting, able to identify reasons for loss in connectivity and slowness and solve with relevant solutions. Have a working knowledge of Windows server. Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive. Must have excellent time management and communication skills, with the ability to work as part of a team or on own initiative. Must demonstrate a good attitude to work and be flexible to challenges and changes. Full driving License with the ability to travel as and when required. That's a mix of qualifications and skills. Desirable Candidate Requirements: Microsoft scripting technologies including PowerShell, VBA, and VBScript. Advanced Windows Server. Knowledge and experience of Microsoft SQL (DBA and/or T-SQL). Advanced knowledge of Citrix and/or Windows Terminal Services. Back-end web-based technologies. What You'll Get: includes discretionary bonus, career scope, World of Wellness Philosophy (medical, dental, vision benefits, Health Advocate, 401k, legal, disability, theft insurance), Corporate Social Responsibility, Skills Development, Mentorship and development, Culture. Pay: not specified (only discretionary bonus). No explicit salary. So we should not create Pay section because no specific pay info. Schedule: not specified (only "Some of the hours’ support work will be expected while carrying out this role." Not specific schedule). So skip Schedule. Benefits: we have World of Wellness Philosophy details, plus maybe discretionary bonus, career scope, etc. So we can create Benefits section with that content. Skills: maybe we can separate technical skills from qualifications. Could put technical skills under Skills: Active Directory, O365, Azure, ITIL, desktop support, network troubleshooting, Windows server, SharePoint/OneDrive, time management/communication, driving license. Desirable skills under Skills as well? Could include. Qualifications: education/experience: bachelor's degree + 2 years experience. Requirements: maybe the mandatory items like compliance etc? Actually Additional Expectations about compliance could be under Requirements? But we have a separate section for Requirements maybe for mandatory qualifications. However we already used Qualifications for education/experience. Could use Requirements for mandatory technical skills and compliance? Let's think. We need to avoid filler. Provide substantive content. Let's propose sections: - About the role: paragraph from "About The Role". - Responsibilities: list from "What You’ll Do". - Requirements: list of mandatory items from "What You’ll Bring" (maybe split into qualifications and skills but we can put all mandatory here). However we also have Qualifications section maybe for education/experience. Could combine. Better: Qualifications: education/experience (bachelor's degree + 2 years). Requirements: mandatory technical skills and competencies (Active Directory, O365, etc., ITIL, desktop support, network troubleshooting, Windows server, SharePoint/OneDrive, time management/communication, driving license). Skills: desirable technical skills (PowerShell, VBA, VBScript, Advanced Windows Server, SQL, Citrix, back-end web). Benefits: discretionary bonus, career scope, World of Wellness (medical/dental/vision, Health Advocate, 401k, legal, disability, theft insurance), Corporate Social Responsibility, Skills Development, Mentorship, Culture. We must not include sections with filler like "not specified". So we skip Pay and Schedule. Now ensure we don't repeat job title. Not include Job ID etc. We need to output only HTML fragment, using

for headings,

• for lists,

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. Must keep details like location? Location is Glasgow, Ky. Should we include location? It's substantive. Where to put? Could be in About the role? Or maybe a short paragraph after About Us? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Location is minor metadata? Could be included in a short

  maybe after About Us? But we are not outputting About Us section (not in headings list). We could include location in a

  before sections? The instruction: Output ONLY the HTML fragment — no /, no markdown code fences. It didn't forbid extra

  for metadata. We could include a

  with location and job type etc. But we need to preserve ALL substantive information. So we need to include location, job type (Exempt), duration (Permanent), number of positions (1). Those are substantive. We could put them in a

  at start. But we must not create headings for them. So we can have a

  containing: Job Type: Exempt. Duration: Permanent. Number of Positions: 1. Location: Glasgow, Ky. Now About Us: The "About Us" paragraph is substantive. Should we include it? The headings list does not include About Us, but we can still include a

  for it (since not a heading). The instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use

  for section headings (list). It didn't say we cannot have other headings, but we should follow the pattern: likely they expect only those headings. However About Us is substantive; we could incorporate it into a

  without heading. That's okay. Similarly, Additional Expectations (compliance) could be part of Requirements or maybe a separate section? But we don't have a heading for compliance. Could fold into Requirements

  or

  . Probably better to include under Requirements as bullet points. We need to ensure we don't miss any substantive info: The "About Us" paragraph about Tate, Kingspan, etc. Must preserve. Also "What You’ll Get" includes many items; we need to capture all. Let's extract details: About Us paragraph: "At Tate, we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner. Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact. We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale." We need to keep that. About The Role paragraph: "Reports to the Information Systems Technical Lead but works closely with the IS Technical Support and IS Administrator. The IS Technical Support Analyst will ensure a high-level infrastructure and end user support is given to the business." We can put that as About the role. What You’ll Do list (need to parse each bullet). The text is a bit run-on; we need to split into separate items. Original: "Fault-finding and maintaining servers, PC’s, network infrastructure hardware and software (including laptops) used in the organization. Provision new assets/replacement assets, maintain adequate site stock levels while ensuring accurate recording of assets within the IT Asset register. In a business-like manner accurately log details of reported Incidents and Service Requests. Manage, update and escalate calls to ensure Service Levels are achieved. Analyze network metrics to ensure optimal network performance. Site contact for Circuit Analytics and network uptime. Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines. Ensure all IT activities are compliant with the Kingspan IT manual, analyze current systems/activities to identify ones falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate. Document in the IT Service Desk, according to the standards of the organization, any system changes, updates, and modifications released while carrying out the role. Analyze current systems and technology solutions, develop solutions for performance optimization and integration to increase productivity. Undertake any training provided by the organization. Be an ambassador for the IS department, actively promoting the use of IS toolsets where applicable within the business. Possess an enthusiastic, energetic, and can-do approach to customer service and solution delivery. Some of the hours’ support work will be expected while carrying out this role." We need to keep each as
  • . Additional Expectations: "Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy. Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands. Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System. Report compliance concerns, issues, and failures. Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service. Participate in training as required." We could include these under Requirements or maybe a separate section but we don't have a heading for compliance. Could add to Requirements as bullet points. What You’ll Bring (mandatory): List items: - A bachelor’s degree in information systems or related field with at least 2 years’ experience in a similar role in a corporate environment. - Fundamental understanding of Active Directory User administration - Strong understanding of the O365 Suite, Exchange Online, O365 Administration, Azure - Minimum two years in an ITIL Ticketing system, managing, creating and solving Issus/Requests within an outlined and timely manner. - In depth experience in desktop support for Windows 10/11, IOS, Android and printers. - Fundamental understanding of Network troubleshooting, able to identify