Library Systems Specialist

About the Role

The Library Systems Specialist is responsible for providing technical, audio, video, lighting, and automation support for public-facing and internal systems at the Billy Graham Library. This role ensures the smooth operation of exhibit-related equipment, maintains inventory, and supports Library staff with IT needs.

Responsibilities

• Performs daily start-up procedures and inspections of all Library exhibit-related equipment
• Provides reliable and timely telephone and on-site support for exhibit systems, workstations, phones, printers/copiers, and mobile devices
• Maintains accurate inventory records and supply of spare parts and consumables
• Performs low-level preventative maintenance and repairs on Library exhibit equipment
• Documents procedures for specific tasks, such as installation of hardware and software
• Supports point-of-sale systems for Library food service and retail operations
• Acts as IT liaison with Library management staff
• Instructs users on basic application and personal productivity functions
• Completes special projects and tasks within agreed timeframes and quality standards
• Stays apprised of new technology and makes recommendations for upgrades

Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer and participates in daily staff devotions
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ in personal and professional spheres

Qualifications

• 5+ years’ experience supporting technology in an audio/video environment
• Expertise in projection systems, audio/video servers, and lighting systems
• Proficiency in automated control systems such as Crestron, Alcorn McBride, Beckhoff, or similar
• Competency with Microsoft Windows and Microsoft Office
• Familiarity with pneumatic and animatronic systems
• Familiarity with Service Desk ticketing and inventory tools

Skills

• Ability to quickly establish rapport with non-technical people
• Self-starter with strong organizational and task prioritization skills
• Excellent oral and written communication skills
• Attention to detail
• Ability to work extended or weekend hours as needed
• Ability to work productively despite frequent interruptions
• High level of integrity and professionalism

Working Conditions

• Work is typically performed in conventional office and technology environments
• Duties involve working closely with others, under pressure, and through interruptions
• Some domestic travel may be required

Benefits

• Medical, prescription, dental, and vision insurance
• Flexible Spending Account (FSA)
• Long-term and short-term disability insurance
• Term Life insurance
• 401(k) retirement savings plan
• 10 paid holidays, including 1 floating holiday
• Minimum 12 days of vacation
• 10 sick days