Library Services Assistant

Responsibilities

• Assist library users in finding information and materials using the library catalog, databases, and other online resources via in-person, online chat, email, and phone.
• Supervise student workers at the Circulation Desk, Information Commons Desk, and Library Classroom during assigned shift.
• Close or open the library, depending on shift.
• Aid library users with computers and software.
• Enforce the library's policies.
• Perform other clerical and library duties as assigned.

Qualifications

• Education and/or Experience: Associate's degree required; bachelor's degree preferred. Two to four years in customer service and/or library experience.
• Technology Skills: Competent and comfortable in use of computers and software such as Microsoft Office and/or Google Drive. Experience with research assistance preferred.
• Human Relations Skills: Excellent customer service skills. Communicate effectively in both oral and written form. Ability to multi-task and work independently. Ability to work effectively with people regardless of their age, gender, race, sexual orientation, ethnicity, religion, ability, socio-economic background, or job type.