Library Service Associate - Denmark

About the role

The Denmark Branch of the Brown County Library seeks a Library Service Associate to connect customers to library resources, services, and programs. This position assists customers with various circulation tasks, troubleshoots patron issues, and answers basic research questions. The Library Service Associate ensures a safe and welcoming environment and provides quality programming.

Responsibilities

• Assist customers with using the Library, greeting them in a friendly and professional manner.
• Meet customers' needs for information by answering basic research questions and locating appropriate library resources, providing referrals when necessary.
• Recommend materials based on customer preferences and knowledge of the collection.
• Absorb and appropriately address behavior issues to provide a safe and welcoming environment for all customers.
• Maintain a pleasant, inviting environment in the Library by creating displays and signage, etc.
• Maintain orderly and attractive collections and withdraw items as appropriate.
• Support the mission and strategic goals of the Library, developing, promoting, and implementing events and programs under the guidance of the manager, and providing programming support for other Library employees.
• Implement system-wide programs such as annual summer reading programs.
• Promote library programs, resources, and services to customers.
• Aid with large-scale projects and events.
• Serve on system-wide committees as assigned or required.
• Attend and participate in staff and departmental meetings, as well as training sessions.
• Recruit and coordinate the work of library volunteers.
• Perform other related duties as needed or assigned.

Qualifications

• Demonstrate basic knowledge of library operations, services, and materials.
• Effectively administer Brown County Library policies and procedures.
• Assess users' needs and provide consistently exceptional customer service.
• Complete closing duties, including clearing and securing the building.
• Identify problems and take action to develop appropriate solutions, or refer to a supervisor when necessary.
• Make presentations to varying sized groups of youth and adults.
• Effectively coordinate and direct the work of others.
• Maintain a calm demeanor under stressful or unsettling circumstances.
• Demonstrate strong verbal and written communication skills.
• Perform accurate cash handling and create deposits.
• Represent the Library in a responsible, professional, and trustworthy manner.
• Establish and maintain cooperative and courteous working relationships with staff and the public.
• Work independently with minimal supervision.
• Appropriately multitask and prioritize.
• Work efficiently while paying close attention to detail.
• Meet the flexible scheduling needs of the Library.
• Adapt to changes in the work environment.
• Effectively use general office equipment and software, including computer, printer, photocopier, telephone, cash drawer, audio-visual equipment, word processing, and email.
• Demonstrate proficient technology skills, including but not limited to working with the library specific software and databases, and efficient use of the Automated Materials Handling system.

Benefits

The Denmark Branch of the Brown County Library offers a competitive salary of $20.74 per hour, along with benefits that may include health insurance, retirement plans, and paid time off.

Pay

$20.74 + hourly

Schedule

Unspecified