Library Senior Clerk

About the Role

Responsible for performing clerical tasks in the library and maintaining good customer service relations with patrons. Work is performed under the direction of the Branch Manager and Central Library Manager of Borrower's Services. No supervision is exercised over other employees.

Responsibilities

• Checks library materials in and out.
• Empties book drop, answers directional questions, and registers borrowers.
• Packs and unpacks delivery shipments.
• Handles paging slips by retrieving items to be sent to another library.
• Orders supplies for the library as instructed.
• Processes overdue items, billing, handles cash through collections, and issues special notices.
• Resolves patron concerns regarding claims returns, damaged items, etc.
• Manages patron holds and patron records.
• Prepares monthly statistics.
• Records and processes periodicals and pulls the old ones for deletion.
• Removes items from the hold shelf and returns them to other libraries.
• Prepares a weekly cash summary for delivery to the Central Library.
• Performs other related duties as assigned.

Requirements

• Ability to interact successfully with staff and the public.
• Ability to understand and follow oral and written instructions.
• Knowledge of public library policy, services, practices, plans, and problems.
• Ability to work nights and weekends.

Qualifications

High school diploma or equivalent.