Library Research Assistant

About the role

Westcliff University is dedicated to educating, inspiring, and empowering others, while fostering a family-like atmosphere that genuinely respects and appreciates every team member. As a global leader in innovative education, we're known for our transformative, tech-driven programs and our unwavering commitment to excellence and social responsibility.

Responsibilities

• Provide virtual library assistance to students and faculty through appointments, email, and other online communication channels
• Maintain regular schedule of availability for library research assistance appointments
• Respond to inquiries submitted through the library email account and ensure timely resolution or referral of questions
• Assist with the creation and maintenance of LibGuides, library webpages, and digital learning content
• Assist with the scheduling, hosting, and presentation of introductory Library Classroom visits
• Support library outreach initiatives, workshops, webinars, and activities designed to increase awareness and utilization of library resources
• Assist students in navigating academic databases, e-books, and other digital resources, and provide guidance on effective research strategies and the use of scholarly resources
• Maintain accurate records of appointments, inquiries, and completed projects
• Assist with special projects related to library services, instructional support, and student success initiatives
• Remain informed about library resources, university policies, and emerging technologies relevant to academic research and learning
• Troubleshoot basic issues related to library databases and electronic resources and refer technical issues, as appropriate
• Handles other projects and tasks as needed

Minimum qualifications

• Bachelors degree or equivalent combination of education and experience
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite and Google Workplace
• Strong organizational skills and attention to detail
• Ability to work independently in a remote environment

Preferred qualifications

• Master of Library and Information Science; or equivalent professional experience
• Experience in higher education settings such as libraries, academic support centers, or tutoring environments
• Familiarity with academic database research and scholarly resources
• Experience creating instructional materials, tutorials, videos, or online learning content
• Experience with LibGuides and information literacy instruction
• Experience providing virtual support services