Library Professional Associate - Reference Librarian

Summary

Are you passionate about libraries, technology, and helping people access information? Do you thrive in a fast-paced, collaborative environment where your work directly impacts the discovery of both physical and digital resources? If so, we have the perfect opportunity for you!

What You’ll Do

• Work with patrons to help locate materials, assist with public access computers, manage study room bookings, and assist with troubleshooting personal devices.
• Work closely with the other SPL Reference Librarian to ensure top-notch consistent customer service.
• Regularly review Reference Desk standard operation procedures to create a cohesive department.
• Host regular sessions to educate patrons about library resources including Libby, Hoopla, and Kanopy.
• Work collaboratively with the Adult Services team to create a diverse listing of programs.
• Aid in the creation of marketing materials, including the print monthly calendar, and social media posts.
• Continuously enhance your professional knowledge and skills by staying updated on library trends, best practices, and emerging technologies.

What We’re Looking For

• ALA accredited Masters of Library and Information Sciences Degree; two years of professional experience in library reference services; or an equivalent combination of education and experience.
• Thorough knowledge of professional library methods, reference resources and practices; knowledge of books, authors and readers’ interests; skill in the operation of computer systems and online systems and databases; basic skills in applying library research methods and practices.
• Ability to interact tactfully and appropriately with library patrons; ability to work independently with a minimum of supervision; ability to establish and maintain an effective working relationship with superiors, subordinates, peers and the general public.
• Experience with technology-based library services, including downloading online content, managing public computers and printing services, etc.
• Ability to work in a fast-paced environment.
• Dependability, adherence to scheduled hours.
• Commitment to excellence in customer service; strong oral and written communication skills; organizational skills.
• Two years of work experience in a busy library system is preferred.
• Experience with automated library systems preferred, specifically Evergreen ILS (C/W MARS).

Working Conditions

• Work is performed primarily in the reference and circulation area, where the noise level is loud.
• The employee operates standard library equipment and complex information systems.
• Duties require constant interaction with library patrons to provide information and assistance, in person, by telephone or online.
• The employee has access to confidential patron records. Errors could result in patron dissatisfaction, delay or disruption of services or financial loss.
• Moderate physical effort is required to perform most duties. The employee is frequently required to stand, walk, sit, speak, hear, and use hands to operate equipment.
• Able to move and lift materials up to 25 pounds.
• Vision requirements include the ability to read routine documents and use a computer. Often required to push or pull book trucks weighing up to 50 pounds.
• May be required to stand for extended periods of time.

How to Apply

If you’re excited about shaping the future of library services and making a difference in the lives of our patrons, we’d love to hear from you! Apply today and be part of a team that’s dedicated to providing exceptional service and supporting the growth and development of our community. To learn more, please review the full job description. Interested candidates should submit their resume and cover letter to Lilianne Exinor, Human Resources Coordinator, at jobs@shrewsburyma.gov. Initial review of applicants will be on July 17, 2026. The position is open until filled.