Library Page / Café Worker - Access Services

Description

Sorts and shelves library materials following established priorities
Straightens library materials on shelves
Merchandises books and other library materials to enhance their appeal and promote their use by browsers
Maintains materials in correct alphabetical and Dewey order
Assists customers by telephone
Moves materials within the building
Pulls requested items from shelves
Discards newspapers monthly according to established procedures
Maintains a clean and organized workspace

Requirements

• Ability to work with library customers and staff in a friendly and efficient manner
  Ability to alphabetize and learn the Dewey classification arrangement
  Ability to learn and use the integrated library system
  Ability to maintain reliable attendance and regular work schedule
  Ability to follow written and oral instructions and work independently
  Ability to work cooperatively with others as a team
  Positive attitude and strong work ethic
  Ability to issue guidance and ensure compliance with the library’s rules of conduct and policies
  Ability to maintain reliable attendance and regular schedule
  Ability to maintain a varied schedule, including day, evening, and weekend shifts
  Flexibility to adapt to changing situations and to vary work schedule
  Good vision and hearing to effectively engage with customers
  Manual dexterity to operate computer and phone equipment
  Familiarity with workplace productivity software, including skills in Microsoft Office Suite
  To use a cash register and accurately manage sales transactions
  Familiar with software programs such as Microsoft Office Outlook
  Physical ability to regularly lift library materials weighing approximately 40 pounds and push fully loaded carts, as well as bend and stretch to reach high and low shelves
  Satisfactory pre-employment background check
  Acceptable Experience and Training
  High School Diploma or GED required
  Customer Service experience preferred
  Knowledge of French and/or Spanish is helpful
  Must be a minimum of 18 years of age

Vacation Leave

Vacation Leave Accrual: 1.5385 hours per bi-weekly pay period (45 hours, or five days per year)

Bereavement Leave

Paid leave will be given for the loss of an immediate family member (as defined in our Staff Handbook) for up to five consecutive days, including the day of the funeral. To be eligible for the prorated bereavement leave, the employee must give reasonable notice to his/her department manager and specify the time and date when the employee will return to work. Leave will be paid only for the scheduled work time lost and will not count toward extra or overtime hours.

Holidays

The Library is closed on the following nine (9) days: New Year's Day, Martin Luther King, Jr., Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day, and Christmas Day. With the exception of Easter Sunday, all of these days are paid holidays, pro-rated for 19- hour and under employees at three (3) hours for each holiday. The Library will remain open for Juneteenth and staff members will receive a floating holiday.

Employee Assistance Program

The Library provides a confidential Employee Assistance Program. The cost of this service is paid entirely by the Library. Employees or their family members may arrange for counseling sessions on any area of concern, personal or professional.

Deferred Compensation Plans

Library employees are offered the opportunity to invest in a 457 Deferred Compensation Retirement plan.

Required Question

• Are you a current or previous Champaign Public Library volunteer or practicum student?
  Do you have any relatives who work for the Champaign Public Library?
  If you have relatives who work for the Champaign Public Library, please share their name.
  Are you able to lift and carry items weighing up to 40 pounds?
  Are you available to work a flexible schedule that includes daytime, evening and weekend hours?
  Please indicate how many years of experience you have providing excellent customer service.
  Please tell us about your customer service experience.
  This is a year round position. If offered the job, will you be available throughout the year (including school breaks)?
  Please describe how your skills, experience, and interests prepare you to be the best candidate for this position at the Champaign Public Library.

Reference Information

I have included the names of three references in my application