CAFE SERVICES ASSISTANT

About the role

Responsible for performing entry level job functions in the cafeteria and/or coffee shop, including setup and serving food, operating cash register, providing excellent customer service and sanitation.

Responsibilities

• Creates goodwill for the department by greeting customers and identifying self when appropriate; recognizing the individual, making eye contact and showing an interest in helping; maintaining appropriate professional appearance that will allow work behind the cafeteria line as well as at the register; anticipating customer needs; communicating in a positive, prompt, helpful and courteous manner.
• Maintains a good knowledge of menu item ingredients and prices.
• Operates cash register with speed and accuracy.
• Assists customers with bagging any items for carry out orders, getting meal trays and assisting customers to dining room tables when needed.
• Takes cash register readings at all appropriate times during the shift.
• Fills out cashier reports accurately and on time.
• Properly marks voids. Turns in voids, coupons and meal tickets to Team Lead or FANS Manager daily.
• Counts cash drawer before and after each shift.
• Counts cash receipts accurately; records on daily cash sales report. Turns in cash reports to FANS Manager daily.
• Maintains clean and sanitary conditions in the café / coffee shop.
• Handles food properly during service. Follows HACCP principles and complies with hospital and Health Department standards.
• Accurately records temperatures of foods in HACCP Logs as needed.
• Labels and dates all items according to departmental guidelines.
• Completes and documents daily, weekly and monthly cleaning assignments.
• Reports any safety concerns to a FANS Manager.
• Complies with all food safety and physical safety protocols.
• Reports all food safety and or physical safety concerns to a FANS Manager.
• Attends meetings as required to enhance knowledge, job skills, and communication within the department.
• Follows acceptable practices related to: safety, sanitation, infection control, quality control, and customer relations.
• Performs other duties or responsibilities as assigned or needed.
• May assist in other areas as relief.

Qualifications

• Education: High school diploma or equivalent preferred.
• Years of experience: 1 year of customer service and/or food service experience.
• Required skills and knowledge: Related food service knowledge and skills; customer service skills; basic reading, writing, and math skills.