Library Information Specialist

Hiring Department: Lib Research & Info Svcs.

About the role

Assists in providing library materials to nonaffiliated requestors. Primary responsibilities are to process requests for returnable and non-returnable items from various sources, meet consortia agreements for prompt service, and direct student assistants in the accomplishment of these responsibilities.

Responsibilities

• Prepares daily interlibrary lending requests for printing and searching.
• Verifies both print and digital requests in local catalog for ownership, circulation status, and location.
• Retrieves materials from Ellis Library print and digital collections to fulfill requests.
• Determines location for non-Ellis Library material requests (including specialized libraries, University of Missouri Libraries Depository, and Special Collections) and requests these materials be sent to Ellis Library for shipping.
• Troubleshoots and triages problems from various requesters – including those from staff within and outside the institution.
• Ensures all requests are answered promptly in accordance with consortia agreements and best practices for ILL delivery service.
• Determines appropriate shipping method and prepares books to be shipped to other libraries; prepares mailing labels and charges books through the circulation system.
• Updates interlibrary lending requests for MU, UM, and MOBIUS libraries using systems such as FOLIO, OpenRS, and ILLiad.
• Discharges returnable items from other libraries in the circulation system and updates records using ILLiad.
• Renews books when requested.
• Records and updates statistics relevant to the unit.
• Monitors and orders shipping and office supplies as needed.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent and at least 2 years of experience from which comparable knowledge and skills can be acquired.
• Some physical stamina required; involves moving materials and related physical actions.
• Must be able to move fully loaded book trucks (at least 200 lbs.).
• Must be able to read call numbers on books located on shelves at ground level and up to nine feet in height, including in areas with diminished lighting; ladders and footstools are available.

Qualifications

• Preferred: Bachelor’s degree or an equivalent combination of education and experience.
• Six months of library experience. Directly related education or training may substitute for experience.
• Supervisory experience.
• Excellent verbal and written communication skills; ability to explain issues clearly and resolve problems satisfactorily.
• Strong interpersonal and customer service skills.
• Ability to work collaboratively and respectfully with others.
• Ability to exercise discretion and judgment, including handling confidential patron information.
• Competence using computer software and equipment.

Pay

Salary Range: $16 - $16.70/hr

Schedule

Monday-Friday, 8am-5pm

Benefits

This position is eligible for University benefits, including:

• Medical, dental, and vision plans
• Retirement benefits
• Paid time off
• Short- and long-term disability
• Paid parental leave
• Paid caregiver leave
• Educational fee discounts for all four UM System campuses