Library Clerk Courier

Overview

This position provides the highest level of customer service assisting library customers with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Strong customer services skills, attention to detail, genuine interest in helping people from a diverse community of all ages and a friendly outgoing demeanor are essential for success in this job.

Responsibilities

• Drives a full-size van delivering books/materials to other library locations up to several days per week as part of a pool of courier staff.
• Provides friendly, efficient and professional service to customers in-person, by telephone and email.
• Checks books/other items in and out through computerized system.
• Answers general customer questions regarding library policy, procedures and customer accounts.
• Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.
• Redirects more advanced reference questions to Reference staff as appropriate.
• Operates a cash register, conducts customer payment transactions, maintains a cash drawer.
• Performs data entry into library system, spreadsheet and other databases.
• Sorts, processes, shelves and assists with other general library materials inventory management duties.
• Retrieves paged items from shelves.
• Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).
• Conducts general office/administrative/clerical tasks as needed.
• Performs additional duties as assigned.

Qualifications

• High School Diploma or GED
• At least 1 year of customer service and/or retail experience
• Valid Driver's License with good to excellent driving record

Knowledge, Skills & Abilities

• Knowledge: Customer service techniques; routine software/computer systems including the internet, email, word processing, spreadsheets, database input/use; inventory/customer transaction systems.
• Skills: Skill in the use of windows-based programs; strong customer services skills; skill in checking information for accuracy and completeness and correcting errors.
• Abilities: Ability to deal with stressful situations with tact and diplomacy; communicate with diverse customers/staff of all ages in a professional, age and culturally appropriate manner; use general office equipment, computers, calculators, and copy/fax machine; perform basic mathematical calculations; follow oral and written instructions; ability to drive a full-size cargo van in varying weather conditions, transport/carry using a dolly bins of library books/materials.

Pay

The hiring range for this position is $19.61 - $24.51 per hour.

Schedule

The deadline to submit applications is August 14, 2026. The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.