Library - Associate II

Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections and functions of the Cybrarium. This position reports to the Assistant Director and spends the majority of time on a service desk assisting patrons or in circulation-related duties. The Cybrarium is open seven days a week; weekend and evening hours are required. Hours worked per week: 30.

Responsibilities

• Provides customer service by welcoming patrons, issuing library cards, checking out materials, and managing patron accounts
• Assists patrons with locating materials or basic information needs, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• Assists patrons with virtual reality (VR) services: booking reservations, aiding new users, providing technical support, and cleaning and maintaining equipment
• Checks in and processes materials as necessary
• Accepts and processes fines, fees, or other payments
• Provides information regarding programs, events, conference rooms, etc.
• Shelves library materials and pulls library materials to fill patron requests
• Informs patrons of rules of conduct as necessary, enforces those rules when appropriate, and escalates patron conduct or safety issues to appropriate management
• May supervise library volunteers and interns in the absence of senior staff
• May assist with library programming and outreach efforts
• Responsible for completing opening and closing tasks on circulation checklists
• Other duties as assigned

Requirements

• High School Diploma or GED required
• Two years of public library experience preferred
• Basic knowledge of technology, library systems and databases, and STEM services preferred
• Ability to work a regular schedule that includes a combination of days, evenings, and weekends
• Excellent customer service skills
• Knowledge of Microsoft Office Suite

Physical Requirements

• Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves
• Lift/push up to 25 pounds and occasionally up to 35 pounds of heavy boxes, books, and equipment
• Work in confined spaces; walk; bend; stoop; reach; and climb

Benefits

• Health Care Plan (Medical, Dental, and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources