Library - Associate II

Description

JOB SUMMARY

Library Associate 2 is responsible for the overall customer service focus of the library. LA2s assist patrons at service points, in the stacks, and during programs, classes and outreaches, in addition to maintaining a neat collection, helping with technology questions, and supporting a love of reading and learning.

Primary Responsibilities

• Provides excellent customer service.
• Assists patrons with all Library transactions -- including checking in/out items, processing the transfer of materials from branch to branch, issuing library cards, processing financial transactions, promoting reading and learning.
• Provides instruction in the use of the Library and its services and resources; connects patrons to services and resources through personal assistance.
• Supports Library programs and events via promotional, marketing and outreach efforts in and out of the Library.
• Sherds materials, creates displays and maintains a tidy and orderly collection.
• Adds or escalates patron conduct or safety issues to appropriate management.
• Knows and understands the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, supports client discretion of materials available at your local library(ies).
• Folows all legal and policy requirements related to patron privacy and custodianship of patron records.

Requirements

• H.S. Diploma or GED
• Two years of library experience preferred
• Basic knowledge of library systems and databases preferred
• Excellent customer service skills
• Comfort with technology, including computers, cell phones and Microsoft Office Suite
• Good communication skills, both written and verbal
• Bilingual Spanish/English a plus
• Must be able to work a flexible schedule that may include a combination of daytime, evening and weekend hours
• Folows all legal and policy requirements related to patron privacy and custodianship of patron records

Physical Requirements

• Must be able to move from place to place within the location;
• Lift, push/pull, hold/carry of items weighing up to (25) pounds and occasionally up to (35) pounds such as files, books, stacks of paper, and other materials.
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

EEO Statement

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.