Liaison - Lagrange, GA

About the Role

Responsible for entering meal preferences within the scope of diet restrictions and delivering meals to patients in a professional, courteous, and efficient manner. Required to confirm and reconfirm the correct tray is delivered to the correct patient using two patient identifiers. Represents the hospital and department in a professional and caring manner. Instructs patients in the meal ordering process. Assumes the role of patient advocate. Completes all other job duties as assigned.

Responsibilities

• Ensures the Safety of Patients and Team Members (according to Hazard Analysis Critical Control Points (HACCP) and County Health Department Guidelines):
  • Washes hands frequently and appropriately wears gloves.
  • Performs hand hygiene upon entering and exiting patient rooms.
  • Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks.
  • Maintains all work areas in a clean and organized manner; free of spills and fall hazards.
  • Delivers patient trays and verifies patient identity using two patient identifiers.
  • Verifies menu selections are compliant with diet order; seeks approval or clarification of diet compliancy from Patient Meal Services Leadership and/or Clinical Dietitian.
  • Escalates food allergy and diet consistency concerns to Patient Meal Services Leadership and/or Clinical Dietitian.
  • Promptly reports adverse food reactions and outside food consumption by patients.
  • Monitors and records food and/or equipment temperatures as applicable; immediately correcting/escalating out of range occurrences.
  • Stores food and/or supplies using proper labeling, dating, and rotation methods.
  • Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords).
  • Uses IT equipment appropriately and protects confidential information including passwords.
• Ensures Positive Service Outcomes:
  • Follows department work schedule (including weekends and holidays) and arrives at the work station prior to task start time.
  • Sets up, maintains, and breaks down workstation according to area requirements.
  • Follows written and verbal instructions and station responsibilities with accuracy and attention to detail.
  • Completes area checklists and forms.
  • Operates and cares for equipment according to manufacturers and area-specific guidelines.
  • Remains flexible to support other team members across the department to achieve desired service outcomes.
  • Assists patients with menu selections, including but not limited to food preferences, allergies, and other diet information in a timely manner.
  • Enters menu selections in the nutrition service software accurately and in a timely manner.
  • Verifies patient satisfaction with meals and conducts internal patient satisfaction surveys.
  • Delivers meals to patients that meet their needs according to their cultural, spiritual, ethnic, and age-specific considerations.
  • Obtains additional items for patient meal trays, either left off or added on by the patient, as appropriate with diet order.
  • Seeks approval for non-compliant meal requests.
  • Delivers meals to patients throughout the day.
  • Retrieves dirty trays from patient rooms and assists with soiled meal tray carts on patient floors.
  • Prepares and delivers snacks to various units across the hospital.
  • Performs department duties to include, but not limited to: dish room, rolling silverware, floor stock replenishment, supplies requisitions, break room, and general clean up.
  • Intervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor to ensure effective customer service recovery.
• Engages in Efforts to Create a World Class Work Environment:
  • Follows work area's uniform specifications, i.e., clothing and shoes are neat and clean.
  • Collaborates with team members and Leadership to meet the goals and objectives of the Department and Hospital.
  • Communicates in a respectful manner and in terms that are clear and concise.
  • Respects the cultural traditions of team members and customers.
  • Maintains competency in nutrition service software utilized for patient meal services.
  • Performs other duties as assigned.
  • Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Requirements

• High School Diploma or equivalent.
• Healthcare food service experience and customer service (preferred).
• Must exhibit outstanding interpersonal skills required to work well with others.
• Must be able to demonstrate basic knowledge of modified diets.
• Adequate phone skills for interacting with customers (internal and external).
• Ability to perform duties in a very busy environment.
• Ability to communicate and understand the English language, both written and orally.
• Ability to maintain a positive attitude in all customer/patient interactions.

Schedule

Various shifts (including weekends and holidays).