Liability Supervisor

About the role

The Liability Supervisor will lead and mentor a group of 6–8 liability and/or Casualty adjusters, ensuring quality and adherence to company guidelines through regular auditing and coaching.

Responsibilities

• Manage a group of 6–8 liability and/or Casualty adjusters.
• Conduct monthly audits with senior leadership to ensure quality and adherence to company guidelines as well as any applicable state and federal laws.
• Assist senior management in developing processes and training to improve overall quality and key metric results.
• Provide authority as warranted on liability and casualty claims.
• Ensure adherence to company reserving practices.
• Effective retention planning; proactively manage and respond to turnover.
• Effectively and efficiently manage allocated loss adjustment expenses.
• Effectively utilize reward systems to distinguish top performers and significant achievements.
• Conduct performance management as warranted.

Qualifications

• Formal Education & Certification: Associates or bachelor’s degree required.
• Adjuster Licensing as required by state.
• Minimum of 5 years handling non-standard insurance claims.
• Prior supervisory experience of a minimum of one year is a plus.

Skills & Competencies

• Excellent communication skills with demonstrated ease in both verbal and written formats.
• Attention to detail and ability to multitask.
• A high degree of motivation and team orientation.