Liability Claims Manager

About the role

The Liability Claims Manager is responsible for managing Troon's non-employment liability claims and outside litigation from first notice through resolution. Reporting to the Executive Vice President & General Counsel, the Liability Claims Manager oversees outside counsel, directs claim strategy, sets and maintains claim reserves, and negotiates settlements. This role is central to protecting the company's financial and legal interests. It demands sound judgment, disciplined follow-through, and clear, timely communication so that leadership and stakeholders always understand claim status, exposure, and next steps.

Troon Golf, L.L.C. is the world's largest professional club management company, providing services to more than 950 locations across 45-plus states and 40-plus countries, with over 35,000 associates. Headquartered in Scottsdale, Arizona, Troon and its family of brands deliver management, development, and support services to daily-fee, private, resort, and residential golf and lifestyle facilities. The Legal Department serves as a risk-management partner to the enterprise and to the general managers in the field, keeping the business moving while protecting the company and its clients.

Responsibilities

• Handle non-employment liability claims (general liability, premises, auto, property, and similar exposures) through outside counsel and, where appropriate, third-party administrators and insurers, from initial reporting through closure.
• Manage outside litigation across the portfolio, working with outside counsel to develop and execute case strategy, control legal spend, and drive matters toward efficient, favorable resolution.
• Set and maintain claim reserves, evaluate exposure, and adjust reserves as matters develop, ensuring reserves accurately reflect the probable outcome of each claim.
• Negotiate and settle claims directly and through counsel, securing resolutions that protect the company's financial and legal interests within delegated authority.
• Support litigation and discovery: respond to discovery, coordinate the collection and production of documents and information, work with facilities to preserve evidence, and prepare witnesses and personnel as needed.
• Manage certificate of insurance compliance: track and maintain certificates of insurance from vendors, contractors, licensees and concessionaires; confirm required coverage limits; and verify that Troon and applicable owners are named as additional insureds, following up on expirations and deficiencies.
• Assess risk and drive mitigation: analyze loss trends, and recommend and help implement measures to reduce the frequency and severity of future claims across the portfolio.
• Communicate and report: provide clear, timely, and consistent reporting to the General Counsel and leadership on claim status, developments, reserves, settlement posture, and outcomes, including periodic status summaries and reporting on significant matters.
• Partner with the field: act as a primary point of contact for facilities and general managers on incident response and serious-incident reporting, guiding time-sensitive evidence preservation and early claim handling.
• Coordinate with carriers and brokers: coordinate with insurers, brokers, and third-party administrators on claim tenders, coverage, and program matters, and support the interplay between self-insured retentions, deductibles