Liability Claims Manager

About the role

We're seeking a Liability Claims Manager who does what they say they'll do, values every perspective, acts with clients in mind, and continuously looks for better ways to serve. You'll lead with integrity, develop talent, and drive meaningful change that delivers results.

Core Responsibilities

• Claims Leadership: Oversee the entire lifecycle of liability claims — from initial notice to resolution — ensuring compliance with policy, law, and company standards.
• Team Development: Lead, develop, and mentor claims professionals, including performance management, succession planning, talent development, and career growth initiatives aligned with organizational objectives.
• Operational Oversight: Set and enforce claim policies, manage reserves, and ensure efficient, accurate and good faith claims handling.
• Performance & Compliance: Monitor, analyze, and improve key performance metrics, driving efficiency, quality outcomes, and adherence to claims policies, procedures, and service expectations.
• Technical Expertise: Apply deep knowledge of insurance policies, coverage analysis, and litigation processes to resolve complex, high-exposure claims.
• Maintain Awareness of Industry Changes: Stay informed of legal, regulatory, and industry trends affecting liability claims and incorporate emerging developments into claims handling practices and team development efforts.
• Cross-Functional Partnerships: Partner effectively with Claims leaders and business stakeholders to drive alignment, strengthen communication, and promote collaboration in support of operational excellence and business results.

Requirements

• Education: Bachelor’s degree in risk management, legal studies, or insurance-related field;
• Experience: Minimum 8 years of claims experience, including 2 years of leadership experience;

Skills

• Strong analytical, problem-solving, time management and Desired Qualifications Change Management: Experience leading change, managing priorities, and achieving operational goals. Technology Accumen: Advanced proficiency in Excel, Tableau, and Guidewire ClaimCenter. Data Analytics: Demonstrated ability to analyze complex data and translate insights into actionable business recommendations.