Liability Claims Manager

Key Responsibilities

• Claim Investigation: Conduct thorough investigations into liability claims, gathering evidence, interviewing witnesses, and analyzing relevant documentation to determine the validity and extent of liability.
• Liability Assessment: Evaluate the merits of each claim, assess liability exposure, and collaborate with legal counsel and insurance providers to develop appropriate strategies for resolution.
• Negotiation and Settlement: Engage in negotiations with claimants, their legal representatives, and insurance adjusters to achieve fair and reasonable settlements in accordance with company policies and legal standards.
• Documentation and Reporting: Maintain detailed records of claim activities, correspondence, and settlements. Prepare comprehensive reports for management, legal counsel, and insurance providers as required.
• Compliance and Legal Requirements: Ensure compliance with all relevant laws, regulations, and industry standards governing liability claims management. Stay informed about legal developments and emerging trends in the field.
• Risk Management: Identify potential areas of risk and implement proactive measures to minimize exposure to liability claims. Recommend improvements to policies, procedures, and risk mitigation strategies based on claim trends and analysis.
• Collaboration and Communication: Foster positive relationships with internal stakeholders, external partners, and claimants to facilitate effective communication and resolution of claims. Provide guidance and support to colleagues involved in the claims process as needed.

Required Qualifications

• Bachelor’s degree in Business Administration, Risk Management, Insurance, Legal Studies, or related field.
• Advanced degree or professional certification (e.g., CPCU, ARM, AIC) preferred.
• Several years of experience in liability claims management or a related field, preferably in a corporate or insurance environment.
• Strong knowledge of liability law, insurance principles, and claims handling practices.
• Excellent analytical, negotiation, and problem-solving skills.
• Effective communication and interpersonal abilities, with the ability to interact professionally with diverse stakeholders.
• Attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in relevant software applications, including claims management systems and Microsoft Office Suite.

Our Interview Process

• Phase 1: Phone interview with a member of our People Operations team.
• Phase 2: 2nd interview via Teams video with our Hiring Manager.
• Phase 3: Team and experiential interview process, including an experiential exercise and a 1-hour interview with the Hiring Manager and SVP of Claims.
• Phase 4: Final interview with a member of our senior leadership team.

What's In It For You

• 100% remote Health insurance through Aetna (we pay 100% of premiums)
• Dental and vision insurance through Guardian (we pay 100% of premiums)
• Basic life insurance (we pay 100% of premiums)
• Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
• 401K plan (up 4% match with immediate vest).
• Must be 21 years of age or older to participate
• Flexible PTO is expected to align with business needs and generally does not exceed approximately 5 weeks per calendar year.
• 12 company-paid holidays each year
• Annual stipend for continuing education
• Annual salary estimated between $100,000-$120,000 based on national data. Candidates who meet all the minimum requirements and possess additional relevant experience, as outlined in the job description, may be considered for a salary above the midpoint of the above range.
• Salary is based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; degrees or certifications, etc.

Work Authorization

We are unable to consider candidates who require current or future visa sponsorship. Applicants must have authorization to work in the United States without the need for sponsorship now or in the future. Falsification of an application, including work authorization status, is immediate grounds for dismissal from consideration.