Liability Claims Adjuster – Trucking, Product & Premises Liability

About the Role

The Multi-Line Claim Representative II is responsible for investigating, evaluating, negotiating, and resolving liability claims across multiple client accounts and industries. This role manages claims from assignment through resolution while ensuring compliance with Corporate Claim Standards, client-specific handling instructions, and applicable state laws. The position handles a diverse inventory of claims involving trucking liability, product liability, premises liability, bodily injury, and property damage exposures across multiple jurisdictions nationwide. The successful candidate will manage a caseload of moderate to high complexity and some litigation exposure.

Responsibilities

• Investigate, evaluate, and adjust liability claims from assignment through resolution
• Handle claims involving trucking, product liability, premises liability, bodily injury, and property damage
• Conduct liability investigations and evaluate coverage, damages, and exposure
• Establish and maintain reserves based on claim development and exposure analysis
• Review medical records, bills, legal documentation, and investigative materials
• Negotiate settlements with claimants, attorneys, and authorized representatives
• Coordinate with defense counsel and other vendors when appropriate
• Manage litigated files and assist with litigation strategy development
• Identify and pursue subrogation opportunities
• Prepare claim reports, reserve recommendations, and client communications
• Maintain timely diary management and claim documentation
• Deliver responsive, professional service to clients and stakeholders
• Ensure compliance with Corporate Claim Standards and client-specific requirements

Qualifications

Required

• Valid adjuster license (TX license preferred)
• 5+ years experience handling liability claims
• Strong analytical, negotiation, and decision-making skills
• Ability to analyze coverage and communicate claim decisions clearly and professionally
• Excellent time-management and organizational abilities
• Strong written and verbal communication skills
• Ability to work independently in a remote environment with strong accountability
• Reliable, predictable attendance during business hours

Preferred

• Trucking liability claim handling experience
• Product liability claim handling experience
• Premises liability claim handling experience
• Litigation management experience
• Multi-jurisdictional claim handling experience
• Prior TPA experience
• Additional adjuster licenses
• Bilingual (English/Spanish)

Benefits

• 4 weeks of paid time off (accrues throughout the year) + 10 paid holidays in the first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Supportive, team-based work environment

Pay

$65,000–$75,000 annually (based on experience)

Schedule

Monday–Friday, Hybrid work arrangement: Onsite training for approximately one month in St. Louis, followed by a hybrid schedule (onsite Monday and Wednesday with flexibility based on business needs)

How We Measure Success

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

Note: This is a claims adjuster role, responsible for cradle-to-grave liability claim handling. It is not an HR, consulting, or employer-side position.