Liability Adjuster I

About the Role

The Liability Adjuster I is responsible for the initial handling of claims involving straightforward coverage and liability issues. This role involves managing a caseload of non-complex claims and conducting thorough investigations to determine liability, assess damages, and identify any potential injury exposures. Leveraging a solid understanding of policy language, the adjuster will make informed coverage determinations under the guidance and support of a supervisor.

Responsibilities

• Initial contact with insured and claimants to determine coverage and liability exposure.
• Determine any injuries involved in the accident and develop the exposure, handling first call settlement injury claims and minor injury claims.
• Control expenses and adhere to company reserving philosophy by maintaining proper reserves on all pending claims/potential exposures.
• Meet and maintain general file handling goals and procedures as outlined by the company, including maintaining a 1:1 closing ratio and status on diary reviews.
• Properly utilize underwriting and policy systems and understand its features and functionality, as needed.
• Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities.
• Continually ask questions and have a desire to develop additional skills to better investigate and evaluate claims.

Qualifications

• Excellent communication skills with demonstrative ease in both verbal and written formats.
• Attention to detail and ability to multi-task.
• A high degree of motivation and team orientation.
• Direct, results-driven, and dedicated to the success of the business and each other.

Requirements

• Minimum one year of experience handling auto claims.

Preferred

• Bachelor’s degree or equivalent.
• Non-standard experience.
• Adjuster’s license in relevant state or the ability to obtain one quickly.
• Bilingual (English-Spanish).

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to navigate various departments of the organization's physical premises.