LHL Medical Case Manager Team Leader (Hybrid)
Erie Family Health Centers · Chicago, IL · 1 mo ago
HealthcareFull-time
We need to output HTML fragment with sections: About the role? The posting includes description of organization, role, responsibilities, qualifications, benefits, etc. Must not repeat job title as heading. Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content.
We need to extract content:
- About the role: description of LHL Medical Case Manager Team Leader, mission, etc. Could be a paragraph.
- Responsibilities: list of duties (Team Leader Supervision, Case Management and Program Support). Use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content.
We need to extract content:
- About the role: description of LHL Medical Case Manager Team Leader, mission, etc. Could be a paragraph.
- Responsibilities: list of duties (Team Leader Supervision, Case Management and Program Support). Use - .
- Qualifications: includes Education, Experience, Skills and Knowledge. Could be separate sections: Qualifications, Skills, Experience, Education. But we can combine? The instruction: prefer a few substantive sections over many thin ones. So maybe have sections: About the role, Responsibilities, Qualifications (including education, experience, skills), Benefits (including health, retirement, PTO). Pay: posting mentions competitive salary, merit increases, compensation based on experience, but no specific numbers. It says "Competitive salary, annual merit increases, plus room for growth and career advancement." Also "Compensation is based on each candidate's experience, skills, and education within the range identified for the role." This is vague but still mentions salary/competitive. Should we include Pay section? It says include Pay section only if posting actually states them. It does state competitive salary, merit increases, compensation based on experience. That's enough to include Pay section? The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state competitive salary, annual merit increases, compensation based on experience. So we can include Pay section with that info.
- Benefits: they list health care plans, dental, vision, life, disability, FSA, retirement 401k matching, PTO starting at 15 days, 8 paid holidays. So Benefits section.
- Schedule: not mentioned. No schedule info. So omit Schedule.
- Skills: could be part of Qualifications. But we could have Skills section separate if there is specific content: CPR Certification required, familiarity with HIV issues, verbal/written communication, intermediate MS Office preferred, bilingual fluency a plus. That's skills. Could be separate Skills section.
- Qualifications: education and experience requirements.
We need to avoid filler like "commensurate with experience". Not present.
We must remove boilerplate: The Erie Advantage Pledge etc is maybe considered boilerplate? It's about culture but maybe keep as part of About the role? It's not duplicated lines. It's substantive? It's a pledge about culture. Could be included in About the role or maybe separate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The Erie Advantage Pledge is not boilerplate; it's a cultural pledge. Could keep as part of About the role.
We need to preserve all substantive information. So include mission statement, description of Erie, LHL team, role purpose.
Let's craft sections:
About the role
... paragraph describing Erie, mission, LHL Medical Case Manager Team Leader role.
Responsibilities
- ... each duty as list items.
We need to split duties into list items. Could group under two categories but still list items.
We have many duties; we can list each bullet.
Qualifications
Education and experience requirements...
Maybe also separate Skills.
But we can combine Qualifications and Skills into one section? The instruction: prefer a few substantive sections over many thin ones. So maybe have Qualifications covering education, experience, skills. But we also have Benefits and Pay separate.
Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay.
Let's extract content precisely.
About the role: combine first paragraphs:
"Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high-quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Lending Hands for Life (LHL) team! The LHL Medical Case Manager Team Leader provides leadership, supervision, and support to direct reports while also providing medical case management services to people living with HIV at Erie Family Health Centers. At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement. Compensation is based on each candidate's experience, skills, and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience, and education will be reflected in the compensation offered. The Erie Advantage Pledge Working Together For What Matters Most Erie makes a pledge that all current and future employees can feel confident that: Our mission, vision, and values unite us. Our voices matter. We do things well. Our inclusive culture promotes balance and belonging. We find our career sweet spot at Erie."
That's a lot; but we need to avoid duplication. Some of that is benefits and pay; we will move those to Benefits and Pay sections. So About the role should focus on organization description and role purpose, not benefits/pay.
Thus About the role: first sentences up to role description, maybe exclude benefits/pay lines.
Let's craft:
"Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high-quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Lending Hands for Life (LHL) team! The LHL Medical Case Manager Team Leader provides leadership, supervision, and support to direct reports while also providing medical case management services to people living with HIV at Erie Family Health Centers."
That seems good.
Now Responsibilities: list all duties from "Main Duties & Responsibilities" section.
We need to extract each duty as list items.
From text:
Team Leader Supervision:
- Provide 1-on-1 supervision, leadership, coaching, and support to direct reports.
- Complete new HIV intakes, manage the HIV pool in the EMR system, and assign cases/patients to appropriate team members.
- Manage staff schedules, time-off requests, staffing coverage, and assist with hiring, onboarding, and training.
- Monitor team workflows, performance metrics, and daily activities to promote efficiency and achievement of program goals.
- Conduct quality assurance of case management documentation and provide feedback, guidance, and support to direct reports.
- Communicate new initiatives, workflows, and program changes, provide regular updates to the LHL Program Manager, and assist with special projects and assigned meetings.
Case Management and Program Support:
- Manage a reduced caseload of higher-need, high-complexity HIV+ clients and provide medical and non-medical case management services in accordance with agency policies and procedures.
- Coordinate medical treatments, treatment adherence counseling, benefits enrollment, resource referrals, and access to Emergency Financial Assistance (EFA) to support positive health outcomes.
- Refer and link clients to appropriate services, monitor follow-through, and assess medical acuity, including home and hospital visits as necessary.
- Collaborate with HIV Team members, medical providers, and community agencies; attend team meetings, case conferences, outreach activities, and support groups.
- Document all client care communication in the electronic medical record and state database and participate in quality improvement projects and program initiatives.
- Assist with LHL events, provide updates to the LHL Program Manager, attend required trainings and meetings, and perform other duties as assigned.
We'll make each bullet a - .
Now Qualifications: includes Skills and Knowledge, Experience, Education.
We can combine into one section with paragraphs or list.
Better to have subheadings? Not allowed; only
for section headings. So we can have one Qualifications section with paragraphs covering skills, experience, education.
Let's extract:
Skills and Knowledge:
- CPR Certification required
- Familiarity with issues affecting individuals living with HIV.
- Verbal and written communication skills.
- Intermediate proficiency in Microsoft Office preferred.
- Bilingual fluency (English/Spanish) a plus. 50% of LHL patients prefer to speak in Spanish.
Experience:
- 2 years of experience in community health or with a similar patient population preferred, plus 1-2yrs of supervisorial experience preferred.
Education:
- Must meet one or more of the following minimum education and/or experience requirements:
- BA or BS degree in social work, social science, human service, health education or related fields preferred.
- Master’s Degree a plus.
- Associate degree or some college with 4 years of case management or related experience.
- High School diploma or equivalent with 6 years of case management or related work experience.
We'll put as paragraph(s) or list.
Now Benefits: list:
- Competitive salaries (but we moved salary to Pay)
- High-quality health care plans
- Generous time off benefits
- Retirement benefits
- Erie’s Full Benefits Package: Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare.
- Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
- Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays.
We should avoid duplication: we already have competitive salary in Pay; we can still mention high-quality health care plans etc.
Pay section: Competitive salary, annual merit increases, room for growth and career advancement. Compensation based on experience, skills, education within range. Candidates meeting minimum start at entry; additional skills/experience/education reflected.
We'll put that.
Now ensure no boilerplate: The Erie Advantage Pledge maybe we could keep as part of About the role? It's about culture; but we already have mission description. Could include as a paragraph in About the role after role description. It's not duplicated. Let's include it.
Thus About the role paragraph will include mission, role description, and the Erie Advantage Pledge.
Let's craft final HTML.
We must output only HTML fragment, no /, no markdown.
We'll produce:
About the role
...
Responsibilities
- ...
...
Qualifications
...
Benefits
- ...
...
Pay
...
Check that we didn't include Schedule.
Now ensure we didn't repeat job title. Not.
Now write content concisely but preserve all substantive info.
Let's draft About the role paragraph:
"Join the Erie team! Motivated by the belief that healthcare is a human
About the role
... paragraph describing Erie, mission, LHL Medical Case Manager Team Leader role.
Responsibilities
- ... each duty as list items.
Qualifications
Education and experience requirements...
Maybe also separate Skills. But we can combine Qualifications and Skills into one section? The instruction: prefer a few substantive sections over many thin ones. So maybe have Qualifications covering education, experience, skills. But we also have Benefits and Pay separate. Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay. Let's extract content precisely. About the role: combine first paragraphs: "Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high-quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Lending Hands for Life (LHL) team! The LHL Medical Case Manager Team Leader provides leadership, supervision, and support to direct reports while also providing medical case management services to people living with HIV at Erie Family Health Centers. At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement. Compensation is based on each candidate's experience, skills, and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience, and education will be reflected in the compensation offered. The Erie Advantage Pledge Working Together For What Matters Most Erie makes a pledge that all current and future employees can feel confident that: Our mission, vision, and values unite us. Our voices matter. We do things well. Our inclusive culture promotes balance and belonging. We find our career sweet spot at Erie." That's a lot; but we need to avoid duplication. Some of that is benefits and pay; we will move those to Benefits and Pay sections. So About the role should focus on organization description and role purpose, not benefits/pay. Thus About the role: first sentences up to role description, maybe exclude benefits/pay lines. Let's craft: "Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high-quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Lending Hands for Life (LHL) team! The LHL Medical Case Manager Team Leader provides leadership, supervision, and support to direct reports while also providing medical case management services to people living with HIV at Erie Family Health Centers." That seems good. Now Responsibilities: list all duties from "Main Duties & Responsibilities" section. We need to extract each duty as list items. From text: Team Leader Supervision: - Provide 1-on-1 supervision, leadership, coaching, and support to direct reports. - Complete new HIV intakes, manage the HIV pool in the EMR system, and assign cases/patients to appropriate team members. - Manage staff schedules, time-off requests, staffing coverage, and assist with hiring, onboarding, and training. - Monitor team workflows, performance metrics, and daily activities to promote efficiency and achievement of program goals. - Conduct quality assurance of case management documentation and provide feedback, guidance, and support to direct reports. - Communicate new initiatives, workflows, and program changes, provide regular updates to the LHL Program Manager, and assist with special projects and assigned meetings. Case Management and Program Support: - Manage a reduced caseload of higher-need, high-complexity HIV+ clients and provide medical and non-medical case management services in accordance with agency policies and procedures. - Coordinate medical treatments, treatment adherence counseling, benefits enrollment, resource referrals, and access to Emergency Financial Assistance (EFA) to support positive health outcomes. - Refer and link clients to appropriate services, monitor follow-through, and assess medical acuity, including home and hospital visits as necessary. - Collaborate with HIV Team members, medical providers, and community agencies; attend team meetings, case conferences, outreach activities, and support groups. - Document all client care communication in the electronic medical record and state database and participate in quality improvement projects and program initiatives. - Assist with LHL events, provide updates to the LHL Program Manager, attend required trainings and meetings, and perform other duties as assigned. We'll make each bullet a for section headings. So we can have one Qualifications section with paragraphs covering skills, experience, education.
Let's extract:
Skills and Knowledge:
- CPR Certification required
- Familiarity with issues affecting individuals living with HIV.
- Verbal and written communication skills.
- Intermediate proficiency in Microsoft Office preferred.
- Bilingual fluency (English/Spanish) a plus. 50% of LHL patients prefer to speak in Spanish.
Experience:
- 2 years of experience in community health or with a similar patient population preferred, plus 1-2yrs of supervisorial experience preferred.
Education:
- Must meet one or more of the following minimum education and/or experience requirements:
- BA or BS degree in social work, social science, human service, health education or related fields preferred.
- Master’s Degree a plus.
- Associate degree or some college with 4 years of case management or related experience.
- High School diploma or equivalent with 6 years of case management or related work experience.
We'll put as paragraph(s) or list.
Now Benefits: list:
- Competitive salaries (but we moved salary to Pay)
- High-quality health care plans
- Generous time off benefits
- Retirement benefits
- Erie’s Full Benefits Package: Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare.
- Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
- Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays.
We should avoid duplication: we already have competitive salary in Pay; we can still mention high-quality health care plans etc.
Pay section: Competitive salary, annual merit increases, room for growth and career advancement. Compensation based on experience, skills, education within range. Candidates meeting minimum start at entry; additional skills/experience/education reflected.
We'll put that.
Now ensure no boilerplate: The Erie Advantage Pledge maybe we could keep as part of About the role? It's about culture; but we already have mission description. Could include as a paragraph in About the role after role description. It's not duplicated. Let's include it.
Thus About the role paragraph will include mission, role description, and the Erie Advantage Pledge.
Let's craft final HTML.
We must output only HTML fragment, no /, no markdown.
We'll produce:
About the role
...
Responsibilities
- ... ...
Qualifications
...
Benefits
- ... ...
Pay
...
Check that we didn't include Schedule. Now ensure we didn't repeat job title. Not. Now write content concisely but preserve all substantive info. Let's draft About the role paragraph: "Join the Erie team! Motivated by the belief that healthcare is a human