Case Manager Team Leader

About the Role

Under limited supervision, assists the manager of care coordination in the supervision of the care coordination team. This includes providing guidance regarding policies and procedures related to patient flow, discharge process, and care coordination. Provides input regarding human resource functions and performance improvement strategies.

Responsibilities

• Demonstrates comprehensive understanding and expertise in all aspects of Care Coordination.
• Provides orientation and mentorship to new and existing staff members.
• Works with Manager to facilitate learning experiences for staff for CEU credit.
• Works with Manager to establish professional growth and development plans for staff.
• Provides input into the hiring/interview process for new care coordinators, social work, and utilization management applicants.
• Collaborates with Manager on performance improvement related to Dashboard metrics.
• Performs chart reviews to ensure chart compliance metrics are achieved.
• Facilitates investigation of patient care issues/complaints.
• Participates in defined committees.
• Ensures contemporary knowledge of care coordination and discharge planning.
• Ensures patient safety in the performance of job functions and through participation in hospital, department, or unit patient safety initiatives.
• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices, and communicates the same to those in charge.

Requirements

• Knowledge of managed care, discharge planning, utilization, and care coordination is required.
• Highly effective verbal and written communication skills.
• Strong communication skills, self-confidence, and experience dealing with physicians.
• Excellent analytical and team-building skills, as well as the ability to prioritize and work independently.
• Ability to work collaboratively with other disciplines.
• Ability to work with Hospital/Case Management related software programs.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served.
• Ability to demonstrate knowledge of the principles of growth and development over the life span and assess data reflective of the patient's requirements relative to population-specific and age-specific needs.

Qualifications

• Bachelor’s Degree from an accredited School of Nursing.
• Current RN License in the State of Maryland is required.
• Three (3) years of experience in care coordination.
• Three (3) years of experience in acute care preferred.
• Four (4) years of clinical healthcare experience preferred.
• Additional experience in home health, ambulatory care, and/or occupational health is preferred.

Schedule

Monday through Friday, 8:00 AM – 4:30 PM, with occasional weekends.