Level III Engineer/Technician

About the Role

As a Level III Engineer/Technician, you will ensure system operation and functionality so that end users can accomplish business tasks. Your role involves responding to support requests in a timely manner, serving as the initial reference point for all IT support-related tickets, and ensuring end-user satisfaction. You will work jointly with the sales team to provide pre-sales and post-sales support, including discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management.

You are expected to display strong interpersonal skills, problem-solving abilities, and exceptional customer service. This position requires collaboration with colleagues from various departments, executive levels, and customers daily.

Responsibilities

• Provide support for incoming requests to the service desk via telephone, web portal, or email to ensure courteous, timely, and effective resolution of end-user issues.
• Provision and set up systems for new hires.
• Prioritize incidents and service requests according to defined processes to meet SLAs.
• Use remote tools and diagnostic utilities to resolve support requests.
• Perform hands-on fixes at the desktop level, including hardware repairs, delivery of peripherals, or other fixes as needed.
• Install and configure hardware and software components across various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Administer servers via Active Directory, File & Print services, DNS, and DHCP.
• Perform network firewall and switch administration and maintenance.
• Conduct preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
• Establish good relationships with all departments and colleagues.
• Ensure company safety and security standards are met.
• Design and architect some network and server solutions.

Requirements

• College diploma or university degree in Computer Science and/or 5 years of equivalent work experience.
• Experience with desktop and server operating systems, including Windows 10, Windows 11, Server 2008, Server 2012, Server 2016, 2019, and Mac OS.
• Experience with Microsoft M365, SharePoint, Entra, Azure, and Intune.
• Network+ Certifications, CCNA/CCEA/CCIA (optional).

Benefits

• Paid time off
• Training and development opportunities
• 401(k) matching
• Performance-based bonus
• Competitive salary
• Flexible scheduling
• Career advancement opportunities
• People-first culture

Company Overview

If you have a problem-solving background in IT and a determined mindset to overcome any obstacle, you’ll thrive as part of TeamLogic IT. Our team is driven to expand boundaries, apply expertise, and resolve challenges with smart solutions. Technology is always advancing, creating a fast-paced and dynamic environment. When you work for a local office, you’re part of a larger entity that fosters collaboration among hundreds of technicians across North America.