Level II/III Technician

Responsibilities

• Managing and monitoring our client's computers, network, servers, systems, and entire IT infrastructure
• Serving as a point of contact for cloud infrastructure including Azure, SharePoint, and other cloud-based services
• Creating, managing, and implementing projects ranging from small to large scale
• Troubleshooting server, network, wireless, hardware, and software issues
• Updating client IT documentation, network maps, tickets, and notes
• Server account management; joining new and existing computers to domain
• Software setup, configuration, and troubleshooting
• Data backup and recovery (local and cloud); drive imaging
• Local and hosted email migrations
• Troubleshooting and remediation of problems on PC and Mac workstations
• Providing telephone support to resolve issues on-line through remote access
• Installation, configuration, and administration of Windows servers including a deep understanding of Virtualization, Active Directory, and cloud hosting
• Network design, planning, implementation, and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover
• Setting up maintenance schedules and monitoring issues using remote management tools
• Providing detailed documentation and accounting of time in ticketing system

Qualifications

• MSP experience, or experience supporting small-medium business users is required
• A relentless customer service attitude and exceptional communication skills
• The ability to troubleshoot complex network issues
• The willingness and patience required to help a user find their Start menu

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Profit sharing
• Tuition assistance
• Vision insurance

Schedule

Flexible work from home options available.