Level 2 Technician

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help clients transform their businesses and manage operations in sales performance, repair optimization, parts and accessories sales, and consumer engagement. With global teams and industry expertise, we design tailored, sustainable, and innovative solutions to optimize operations and captivate customers.

About the role

This role supports media events for new model releases and delivers vehicle-related technical assistance for product quality, engineering, and technical support.

Responsibilities

• Support media events for new model introductions and provide technical assistance related to vehicle quality, engineering, and service operations.
• Investigate, inspect, and install warranty and test parts, including test driving vehicles to validate performance.
• Validate current labor times for labor time guides and assist Labor Time Study (LTS) Engineering Technicians, including written and video documentation of findings.
• Assist Product and Accessory Quality Engineers with Labor Time Studies and ensure accurate self-documentation of all procedures.
• Perform repairs, maintenance, and PDI inspections on fleet vehicles, test vehicles, and new model prototypes.
• Provide technical support for all vehicle quality improvement activities.
• Review vehicle records, determine necessary repairs, and maintain up-to-date knowledge of recalls, service campaigns, and warranty repair procedures.
• Create and maintain Repair Orders (ROs) for all work performed.
• Order required parts and shop supplies for Engineering and fleet vehicle repairs.
• Prepare vehicles for departmental needs such as VIP events, marketing activities, media functions, and special programs.
• Provide technical support for Engineering and PR teams, including preparing vehicles for media introduction events.
• Maintain a clean, organized, and safe work environment.
• Manage multiple tasks efficiently in a fast-paced setting.
• Perform accurate daily recordkeeping and reporting.
• Perform other duties as assigned by the project manager.

Requirements

• High School Diploma or equivalent required.
• Completion of an Automotive Vocational Program preferred.
• Additional technical training is a plus.
• 3–5 years of experience as an automotive dealership technician or in a comparable bumper-to-bumper repair role.
• ASE certification preferred but not required.
• Strong diagnostic and vehicle repair skills.
• Ability to operate tools, service equipment, and advanced diagnostic instruments.
• Proficiency in Microsoft Office 365; DMS experience preferred.
• Strong written and verbal communication skills.
• Excellent organizational, time management, and multitasking abilities.
• Ability to work independently with minimal supervision.
• Valid driver’s license with a clean driving record required.

Physical Demands

• Lift a minimum of 50 lbs. without sustaining injury.
• Normal office duties.
• Work may require occasional overtime, weekend, and/or evening work.
• Willingness to travel up to 5%, typically single-day trips; some overnight trips may occur, sometimes including vehicle racetracks with noise levels.
• Involves driving company and customer vehicles.
• Use equipment consistent with industry standards.
• First Aid/CPR certification preferred but not required.

Work Environment

The noise level in the work environment is usually moderate to high.

Pay

A reasonable estimate of the current range is $28 to $34 hourly, taking into account skill sets, experience, training, and organizational needs.