Level 2 Desktop Technician
About the role
The client is seeking a Level 2 Desktop Technician to provide end-user support onsite in Shelton, CT. The role requires strong Windows desktop support experience, excellent customer service skills, and the ability to work independently.
Responsibilities
- Provide Level 2 deskside and remote support for Windows-based systems
- Diagnose and resolve hardware, software, and network-related issues via phone, email, and chat
- Serve as the primary point of contact for IT vendors during system implementations
- Aid with testing IT implementations, including network access, wireless connectivity, and telephony
- Cook up and manage relationships between IT vendors and local client support teams
Qualifications
- Minimum 3 to 5+ years of deskside PC support and customer service experience
- Strong troubleshooting skills involving hardware, software, and network issues
- Experience assisting with IT system implementations
- Hands-on experience with: Windows operating systems, basic Mac support, desktop and laptop imaging, Active Directory user and device support, ITSM/ticketing systems, MS Office 365 suite/MS teams
Pay
The rate for this position is between $20.25 - $27.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 6 days annually)
- Paid time off (minimum of 10 days annually)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
Compensation and benefits information
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Work Authorization
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
EEO Statement
The Company provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. We are an Equal Opportunity Employer.