Level 2 Desktop Technician
About the role
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Greensburg, PA and provide support. The ideal candidate is expected to be helpful, relatable, and pleasant while diagnosing and fixing problems for end users. Occasional travelling may be required to local satellite offices for support.
Responsibilities
- Ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, tablets, workstations, and peripherals
- May resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks
- Receive user calls and offer remote or on-site support
- Troubleshoot system, office, hardware and business applications
- Perform management and installation of equipment in the meeting room (projector, laptop, and videoconference)
- Monitor calls, incidents and requests using client provided ServiceNow tool
Skills and Qualifications
- Good communication and customer support skills
- Good analytical / troubleshooting skills
- Strong working knowledge of Microsoft Windows 11, and O365 support
Pay
The rate for this position is between $19.50 - $26.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 6 days annually)
- Paid time off (minimum of 10 days annually)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits