Level 2 - Application Systems Support

This position requires onsite work in Harrison, AR. No Corp to Corp candidates. This is a Contract To Hire role.

About the role

Acts as the Level 2 Application Systems Support for application and infrastructure portfolios. Provides operational support for assigned application and infrastructure portfolios. Serves as a key liaison between business stakeholders, development teams, infrastructure teams, and service providers to ensure service stability, incident resolution, and continuous operational improvement. Supports Agile product teams while maintaining adherence to ITSM best practices.

Responsibilities

• Provide application and infrastructure operational support for assigned business portfolios.
• Serve as a primary support resource for production applications, platforms, and supporting infrastructure.
• Monitor service health and proactively identify risks impacting system availability and performance.
• Investigate, troubleshoot, and coordinate resolution of application and infrastructure incidents.
• Support Incident, Problem, Change, and Knowledge Management processes in accordance with ITSM standards.
• Partner with Agile delivery teams to support releases, deployments, and production readiness activities.
• Participate in root cause analysis and help drive corrective and preventative actions for recurring issues.
• Coordinate with managed service providers, engineering teams, and vendors to resolve operational issues.
• Support service reporting, KPI tracking, SLA compliance, and operational reviews.
• Ensure documentation, operational procedures, and support artifacts remain accurate and current.
• Identify opportunities for service improvement, automation, and operational efficiency.
• Act as a technical escalation point for complex support issues within assigned portfolios.
• Support one of several technology portfolios while collaborating with floating resources to address workload demands.
• Perform other duties as assigned.

Qualifications

Additional Skills & Qualifications are required for this role.

Pay

The pay range for this position is $25.00 - $40.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a hybrid position based in Harrison, AR.