Level 1 Technology Support Specialist

About the role

Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We're seeking a Level 1 Technology Support Specialist who enjoys helping people, takes ownership of their work, follows proven processes, and wants to build a long-term career with a stable, growing MSP.

Responsibilities

• Keep clients productive by supporting their desktops, laptops, mobile devices, and small office systems across Windows, macOS, and occasional Linux environments.
• Answer and document support requests through our ticketing system.
• Troubleshoot Level 1 issues across Windows, macOS, and Linux.
• Close 10 to 15 tickets per day.
• Provide friendly, clear communication to clients of all technical backgrounds.
• Set up, configure, and maintain workstations, printers, and peripherals.
• Perform updates, upgrades, and basic system maintenance.
• Aid with onboarding and offboarding tasks.
• Participate in an on-call rotation.
• Travel to client sites when necessary (mileage reimbursed).
• Keep accurate notes, documentation, and inventory records.

Requirements

• Personable, patient, and communicates clearly.
• Completes tasks fully—no excuses, no loose ends.
• Manages their time well and keeps clients informed.
• Stays calm under pressure and handles difficult situations professionally.
• Follows established procedures and respects escalation paths.
• Learns steadily without needing to chase cloud, DevOps, or security specialties.
• Wants a stable, long-term role in technical support.
• Enjoys troubleshooting and helping people.

Qualifications

• 1–3 years of technical support experience in a help desk with service level agreements.
• Experience supporting Windows and macOS (Linux basics a plus).
• Working knowledge of Microsoft 365 and basic administration.
• Adding and removing users in Active Directory.
• Understanding of networking fundamentals (DNS, DHCP, IP addressing).
• Troubleshooting network connectivity issues on workstations.
• Ability to diagnose common hardware and software issues.
• Strong customer service skills.
• Clear written and verbal communication.
• Ability to lift up to 60 lbs and travel to client sites.
• Valid driver’s license and reliable transportation.
• Able to type at least 40 WPM.

Skills and Experience

• CompTIA A+, Network+, or equivalent.
• Exposure to supporting printers, scanners, and office hardware.

Benefits

• Paid time off.
• 401K match.
• Paid group medical, dental, vision, and life insurance.