Level 1 Junior Systems Administrator

Description

Are you tired and feel like you're just a number at your current job? Do you want to come work for a company where your opinion matters and your voice is heard? Come join our team!

This is a full-time position with opportunity for bonuses. You will qualify for health and dental insurance, life insurance, vacation, holiday pay, 401k with company match. This is a work in the office position based in Rochester, NY.

As our Level 1 Junior Systems Administrator, you'll be the first line of defense in providing technical support to our clients. Your role is pivotal in ensuring seamless operations for our clients' IT environments. Whether it's troubleshooting software glitches, resolving network connectivity issues, or assisting with hardware/software installations, you'll be the hero our clients rely on. With your strong problem-solving skills and dedication to customer satisfaction, you'll diagnose and resolve technical issues promptly, whether in person, over the phone, or electronically. Collaborating closely with our IT team, you'll contribute to maintaining our clients' systems up-to-date and running smoothly. This role offers the opportunity for personal growth, technical development, and becoming an integral part of our supportive team.

Qualifications

• Minimum of 2 years of experience supporting Windows in a commercial - environment.
• Basic knowledge of operating systems (Windows, macOS) and common productivity software.
• Intermediate Level: Windows desktop OS skills
• Intermediate Level: Apple MacOS skills
• Beginner-Intermediate Level: Windows Server
• Intermediate Level: Network, UTM, Firewalls, Inter-intranet
• Intermediate Level: MSO365 and Google apps
• Strong understanding of information technology principles and network systems.
• Proficiency in diagnosing and resolving basic hardware and software issues.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a dedication to providing exceptional service.
• Able to work independently and collaboratively in a fast-paced environment.
• Familiarity with help desk ticketing systems and remote support tools.
• Must have good troubleshooting skills, ability to self manage and find solutions
• Must have or pass CompTIA A+ exam within 6 months

Pay Range

$18 USD to $28 USD per Hour

Benefits

• Dental Insurance
• Health Savings Account
• Life Insurance
• Medical Insurance
• Paid Time Off
• Retirement Savings and Planning
• Vision Insurance