Level 1 Help Desk

About the role

Contemporary Staffing Solutions is seeking a Level 1 Help Desk to join our client to support day to day IT operations and ensure reliable technology services for a diverse client base. This direct hire position is based in Philadelphia, PA and follows a hybrid work arrangement. The role blends hands on technical support with exposure to system engineering activities in a managed services environment. This position is ideal for an IT professional who enjoys problem solving, client interaction, and contributing to stable and secure technology environments.

Responsibilities

• Deliver front line technical support by responding to service requests, troubleshooting issues, and resolving break and fix tickets in a timely manner
• Support system engineering efforts including client onboarding, on site maintenance, infrastructure planning, and disaster recovery testing
• Assist with network and security administration involving routing, switching, firewalls, VPNs, and related technologies
• Participate in an on call rotation and travel to client sites as required to provide hands on support
• Create and maintain clear technical documentation while managing multiple priorities in fast paced environments

Qualifications

At least three years of experience in system engineering or advanced technical support