Help Desk Level 1

About the Role

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home. Pinnacle Home Care, Florida’s largest Medicare certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Help Desk Specialist Level I to join our award-winning team.

Key Responsibilities

• Respond promptly to user inquiries and support requests via phone, email, or in-person.
• Provide first-level technical support for common IT issues related to desktops, laptops, printers, and mobile devices.
• Provide first-level technical support for core applications and systems.
• Document all support requests and resolutions in the IT service management system.
• Follow standard procedures for troubleshooting and escalating unresolved issues to higher-level support personnel.
• Assist in setting up new user accounts and hardware under direction from senior staff.
• Support basic software installations and updates on end-user devices.
• Maintain and update IT documentation related to troubleshooting and support procedures.
• Educate users on basic IT policies, password management, and best practices.
• Maintain a courteous and professional demeanor when assisting users.
• Participate in training sessions and team meetings to improve technical skills and service delivery.

Qualifications

• 1–2 years of IT or Help Desk experience preferred.
• Basic knowledge of Microsoft Windows, Office 365, and general desktop support.
• Strong customer service and communication skills.
• Ability to follow documented procedures and escalate issues when appropriate.
• Willingness to learn and grow in a fast-paced IT environment.
• High school diploma or equivalent required; technical certifications or coursework (e.g., CompTIA A+, ITIL Foundation) a plus.
• Healthcare IT experience is a plus but not required.

Benefits

Why Choose Pinnacle?

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida’s largest independent home health agency.
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.