LER Specialist (Bilingual Spanish), Amazon Leo Regulatory Compliance, LER

Key job responsibilities

• Review, authenticate, and process law enforcement requests — including subpoenas, court orders, search warrants, and emergency requests — in accordance with applicable U.S. and international law
• Cook up data collection and production in response to stored data requests and lawful intercept orders
• Serve as a point of contact for law enforcement agencies, providing timely and professional responses
• Identify and escalate deficient, ambiguous, or potentially fraudulent requests using established protocols and risk signals
• Support emergency request workflows, including 24/7 coverage rotations as needed
• Contribute to process improvement initiatives, documentation, and training materials for the global LER team
• Collaborate cross-functionally with Legal, Security, Regulatory Affairs, and Public Policy teams
• As a Custodian of Records, provide testimony at depositions and trials
• Create and conduct law enforcement training and outreach

About the team

The Amazon Leo Law Enforcement Response team is a growing, globally distributed team. We are a mission-driven group united by a shared commitment to privacy, legal integrity, and operational excellence. We believe that diverse perspectives make us stronger — and we actively cultivate an environment where every team member feels valued, heard, and empowered to do their best work.

Basic Qualifications

• Speak, write, and read fluently in Spanish
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• 3+ years of experience in law enforcement response, legal compliance, paralegal work, escalations, fraud, customer service, or a related field

Preferred Qualifications

• 3+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience, or Bachelor's degree
• Professional proficiency in both Spanish and Portuguese
• Experience in a telecommunications, satellite, or internet service provider environment
• Familiarity with lawful intercept frameworks and real-time data request processes
• Demonstrated ability to optimize processes and drive improvements in a compliance or legal operations environment
• Demonstrated understanding of U.S. legal frameworks governing data disclosure (e.g., Stored Communications Act, ECPA, CALEA)