LEP Employment Navigator

Are you driven to make a difference in the lives of others? Do you have a passion for helping people overcome challenges and unlock their potential? As a LEP Employment Navigator, you’ll help clients feel comfortable and confident while delivering comprehensive coaching, employment training, job placement support, goal setting, and skill-building to navigate the complex task of moving out of poverty. This role is a great fit for someone who is empathetic, resourceful, and skilled at guiding people through challenges with patience and respect.

About the role

This part-time, hybrid position (25 hours per week) is based in Snohomish County and King County. You’ll manage a caseload, deliver individualized coaching and training, and connect participants with employers and community resources to help them succeed in the workplace. The role involves both remote work and in-person client meetings.

Responsibilities

• Reach and invite customers to apply for services to exceed enrollment goals and produce program outcomes.
• Conduct employer and participant outreach, recruitment, orientation, eligibility determination, initial assessment, and service plan development.
• Develop a Customer Service Plan to prepare participants for unsubsidized employment at a family-supporting wage.
• Provide comprehensive caseload management, including job readiness training, job search assistance (career coaching, labor market information, skills assessments, resume and interviewing coaching), job retention services, English language acquisition, job skills training, and job placement.
• Ensure appropriate timelines and lengths of participation, help participants achieve their service plan, and manage orderly exits from services.
• Conduct timely, accurate, and complete data entry for registrations, enrollments, status changes, exits, and post-exit MIS in the division’s operating system.
• Provide job coaching, including interviewing, assessing work readiness, offering service/training options, and connecting seekers to pathway services.
• Reduce wait times, eliminate lines, and connect job seekers to value-added services quickly while tracking customer activity.
• Stay current on WorkSource programs, workshops, and activities, and refer guests to appropriate resources.
• Develop, expand, and maintain working relationships with partners, employers, and fund sources to achieve desired outcomes.
• Maintain timely, consistent, and professional communication to support program success.

Requirements

• High School Diploma or GED.
• Minimum one-year experience in workforce development, social services, job placement, job development, sales, job coaching, employment and training, or a related field.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, Outlook, LinkedIn, and other business-related networking applications.
• Flexibility to work some evening and/or weekend hours.
• Ability to work in a culturally diverse and fast-paced environment with a commitment to diversity, equity, and cultural competency.
• Daily availability of a personal vehicle or alternate transportation to meet job requirements.

Preferred Qualifications

• Bilingual or multilingual in languages relevant to the community.
• Bachelor’s Degree in Business Administration, Human Resources, Social Work, Communication, Workforce Development, Psychology, or Sociology (or equivalent work experience).
• Certified Workforce Development Professional (CWDP).
• Experience working with refugee and immigrant populations and/or lived experience as a member of a refugee or immigrant community.
• Demonstrated success in a performance-based system with experience in employer relations, job placement, or workforce development.
• Experience working with individuals from diverse backgrounds, including those with disabilities, criminal history, homelessness, family violence, or poverty.
• Experience in public speaking and presentations to diverse communities.

Skills

• Ability to work with Limited English Proficiency (LEP) job seekers.
• Follow highly detailed instructions, program regulations, and guidelines.
• Synthesize information from various sources and communicate it clearly and respectfully to ensure comprehension.
• Exceptional data entry skills with accuracy and adherence to policies and procedures.
• Develop excellent customer relationships, assess needs, meet service standards, and evaluate customer satisfaction.
• Strong communication and writing skills.
• Adapt to business needs and work well under pressure.
• Organize tasks, meet deadlines, and manage individual work outcomes.
• Effective problem-solving and conflict resolution skills.
• Embrace technology, learn new software, and work remotely using virtual platforms.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Core Competencies

• Integrity: Stay true to the mission, act in harmony with beliefs and values, gain trust, and hold yourself and others accountable.
• Courage: Take smart risks, challenge the status quo, speak up, and advocate for those served.
• Generosity: Extend hospitality, appreciation, and dedication to serving others; act humbly and treat everyone with kindness.
• Visionary: Embrace an entrepreneurial spirit, pioneer new ideas, and adapt quickly to change.
• Leadership: Guide and lead others to make a positive difference, share knowledge, and commit to professional growth.
• Excellence: Perform with integrity, extend beyond minimum expectations, and show unity through teamwork.

Pay

Pay range for job offer: $25.48–$28.37 hourly, depending on experience, plus benefits. Full annual pay range for the lifetime of the position: $25.50–$37.50 per hour.

Schedule

Part-time, 25 hours per week, with flexibility to work some evening and/or weekend hours. Hybrid work arrangement (remote and in-person client meetings).

Benefits

• Leading healthcare package, including medical (with FSA and HSA options), dental, and vision.
• Basic Life and AD&D Insurance, Short-Term Disability, and Long-Term Disability Insurance.
• Voluntary/supplemental group term life insurance, AD&D, hospital indemnity, accident, critical illness, legal, and identity theft coverage.
• 403(b) Retirement Plan with employer discretionary contribution.
• Paid time off: Vacation (12 hours/month accrual), Sick (8 hours/month accrual), Bereavement, Jury Duty, and Military Leave.
• 13 Paid Holidays, including a Floating Holiday and a Birthday Holiday.
• Internet & Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowance.
• Tuition Reimbursement program and eligibility for the Federal Loan Forgiveness Program.