Lenfest Operations Assistant - Part Time

About the role

The Lenfest Operations Assistant supports ticketing and guest services operations for the Lenfest Center for the Arts, a dynamic performing arts venue that hosts theater, music, dance, lectures, and special events throughout the year. This position serves as a key point of contact for guests, providing exceptional customer service while facilitating ticket sales, event information, and audience support.

Responsibilities

• Provide exceptional customer service to patrons in person, by phone, and via email.
• Process ticket sales, exchanges, cancellations, refunds, and related financial transactions using the VBO ticketing system.
• Accurately reconcile cash drawers and daily receipts.
• Create and manage event reservations and rental bookings within the 25Live scheduling system.
• Afford assistance with inquiries and Lost & Found services.
• Support daily box office and event operations in partnership with the Assistant Director, ensuring continuity of service and workflow.
• Afford general administrative duties, including correspondence, recordkeeping, and office organization.
• Afford assistance with special projects and perform other duties as assigned.

Requirements

• High school diploma or equivalent is required with a minimum of one to three years work experience in an administrative support capacity.
• Strong attention to detail and ability to multitask.
• Strong interpersonal and communication skills with the ability to provide customer service courteously and work effectively with all constituencies.
• Proficient in Microsoft Word and Excel.
• Experience in the use of a centralized ticketing system, and basic accounting knowledge is preferred.

Qualifications

• High school diploma or equivalent is required.
• One to three years work experience in an administrative support capacity.
• Strong attention to detail and ability to multitask.
• Strong interpersonal and communication skills with the ability to provide customer service courteously and work effectively with all constituencies.
• Proficient in Microsoft Word and Excel.
• Experience in the use of a centralized ticketing system, and basic accounting knowledge is preferred.

Skills

• Exceptional customer service skills.
• Ability to process ticket sales and exchanges.
• Knowledge of centralized ticketing systems.
• Basic accounting and bookkeeping skills.
• Effective communication and interpersonal skills.
• Microsoft Word and Excel proficiency.

Benefits

N/A

Pay

The hourly pay for this position is $20.00

Schedule

This position is limited to 29 or fewer hours per week and less than 999 hours each anniversary year. Nights and weekends are required.