Lending Services Coordinator

About the role

The University at Buffalo (UB) Libraries is seeking a service-oriented, detail-driven, collaborative Lending Services Coordinator to join a team of dedicated professionals who work to meet the resource sharing needs of the university. This individual will facilitate the lending of UB library materials through Interlibrary Loan (ILL) via our networks, maintain healthy relationships with our partner libraries, and ensure the University Libraries are a productive member of the resource sharing community.

The University Libraries is a welcoming multicultural environment that serves an increasingly diverse constituency of patrons. Our employees, services, collections, and policies honor and reflect this diversity, and we invite individuals whose perspectives and experiences will enrich and strengthen our organization to apply.

Responsibilities

• Serving as the initial point of contact for UB Resource Sharing Lending operations by answering questions, troubleshooting and resolving issues, and referring complex situations to the Head of User, Access and Resources Services.
• Ensuring Interlibrary Loan/Resource Sharing Lending requests received from other institutions for physical and electronic materials are processed accurately, efficiently, and in a timely manner according to established policies and procedures.
• Processing ILL/Resource Sharing Lending requests received from non-UB libraries via Alma, Rapido, OCLC, ILLiad, RapidILL, and other resource sharing systems.
• Monitoring and communicating with Borrowing libraries regarding ILL and Resource Sharing request issues, including overdue and lost items.
• Creating invoices for UB-owned materials that are not returned from Borrowing institutions.
• Working closely with the Resource Sharing Team and Delivery Services staff to determine adequate and appropriate student assistant staffing.
• Serving on University Libraries committees to better coordinate, implement, and administer workflows with our library and resource sharing systems.