Lending Client Coordinator

About the role

Serves as the first point of contact for clients, building strong relationships by providing exceptional levels of service. Primary responsibilities include monetary accounting activities, addressing client inquiries, resolving issues, maintaining accounts and portfolio servicing. Provides coordination for office operations, including events, in order to create a positive environment for clients and team members.

Responsibilities

• Provides front line customer service to clients, proactively identifying needs and resolving a variety of requests via phone, online and in-person to ensure a positive and consistent experience.
• Establishes, develops and maintains a strong relationship with internal and external clients and third parties, acting as a liaison between groups.
• Communicates, collaborates and provides assistance to other business units and/or teams to meet the needs of internal and external clients.
• Educates the team, clients and third parties on basic policies, processes, transactional delivery and servicing.
• Takes appropriate steps to help identify and prevent fraud.
• Affords assistance to the Sales Team in determining appropriate client products and delivery tools.
• Actively promotes the organization's products and services to enhance the relationship and efficiency for the client.
• Serves as a backup to the Contact Center when needed.
• Provides servicing for PCA loan renewals, ensuring accuracy in all transactions.
• Collaborates in compiling documents needed for servicing transactions and scans and indexes documents into systems.
• Coordinates, reviews and determines documents needed to perfect Compeer's required lien position on servicing transactions.
• Ensures loan transactions are completed within policy and compliance guidelines.
• Interprets internal credit summaries and loan documents to perform servicing tasks and escalates issues to appropriate department (e.g. sales, credit, loan accounting, client or third party) when further action is needed.
• Initiates loan renewals and servicing updates with loan accounting and tracks, monitors and ensures necessary corrections are made for system accuracy.
• Reviews and completes maintenance in response to a variety of daily and monthly client reports to promote data integrity.
• Prepares and delivers a variety of legal documents to clients on a timely basis to meet regulatory and compliance requirements.
• Accurately processes receipts, disbursements and maintenance to client accounts, including initiating electronic payments and reconciling payments and disbursements.
• Researches client transactions and resolves issues.
• Assists with follow-up on delinquent accounts.
• Keeps current on related processes, procedures and organizational updates.

Requirements

• High school diploma or GED.
• Entry-level client service experience, preferably in a financial institution.
• Ability to work in a collaborative team environment and adhere to larger organizational goals, mission and vision.
• Keen eye for detail, ensuring accuracy and compliance in all documentation and processing steps.
• Strong organizational and communication skills.
• Adaptable to changing priorities and situations and the ability to multi-task in a fast-paced environment.
• Effective conflict resolution skills.
• Ability to prioritize client needs and work diligently to offer solutions that are both effective and timely.
• Proficient in Windows environment using Microsoft Word, Excel and Outlook and ability to learn/use new systems (e.g. loan origination).

Qualifications

• High school diploma or GED.
• Entry-level client service experience, preferably in a financial institution.
• Ability to work in a collaborative team environment and adhere to larger organizational goals, mission and vision.
• Keen eye for detail, ensuring accuracy and compliance in all documentation and processing steps.
• Strong organizational and communication skills.
• Adaptable to changing priorities and situations and the ability to multi-task in a fast-paced environment.
• Effective conflict resolution skills.
• Ability to prioritize client needs and work diligently to offer solutions that are both effective and timely.
• Proficient in Windows environment using Microsoft Word, Excel and Outlook and ability to learn/use new systems (e.g. loan origination).

Skills

• Windows environment using Microsoft Word, Excel and Outlook.
• Ability to learn/use new systems (e.g. loan origination).

Benefits

• Medical, dental, vision, HSA/FSA, life & AD&D insurance.
• Short-term and long-term disability.
• Wellness program & EAP.
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off.
• Learning and development programs.
• Mentorship programs.
• Cross-functional committee opportunities (e.g. Inclusion Council, emerging professional groups, etc.).
• Professional membership/certification reimbursement and more!

Pay

$42,300 - $66,600 USD

Schedule

Hybrid model – up to 50% work from home