Lending Operations Development Manager

About the role

The Loan Operations Program Manager plays a crucial role in supporting the processing of all bank's portfolio loans. This position requires a high volume of work in a deadline-driven environment and involves leading and managing various aspects of loan operations.

Responsibilities

• Acts as a resource for problem-solving regarding all loan operational issues.
• Ensures all departmental documents and activities comply with applicable laws, regulations, policies, and procedures.
• Serves as the unit's project manager to ensure timely and effective implementation of changes.
• Collaborates with loan operations managers and supervisors to delegate workload duties and assist in the accuracy and timeliness of work.
• Provides guidance on balancing loan general ledger applications.
• Maintains detailed records on all work responsibilities.
• Performs special projects as assigned.
• Handles inquiries from employees and customers, resolving problems.
• Works as the SME for the unit, demonstrating mastery of most job processes.
• Administers credit life, credit bureau, and insurance functions related to loan operations.
• Collaborates with management and supervisors to set priorities and manage workload.

Qualifications

• Some college/university experience or an Associate degree preferred.
• Seven plus years of related experience required, with banking operations and/or customer service experience preferred.
• Knowledge of related state and federal banking compliance regulations and Bank operational policies.
• Excellent understanding of the front-to-back process workflow and its impact on downstream processes.
• Proficiency in the Silverlake system and electronic communications.
• Strong organizational, problem-solving, and planning skills.
• Excellent oral and written communication skills.
• Strong interpersonal and customer service skills.