Lending Operations Development Manager

About the role

The Loan Operations Program Manager plays a crucial role in supporting the processing of all bank's portfolio loans. This position requires a high volume of work in a deadline-driven environment, and the successful candidate will be a leader within the unit and a Loan Operations Subject Matter Expert (SME).

Responsibilities

• Acts as a resource for problem-solving regarding all loan operational issues.
• Ensures all departmental documents and activities comply with applicable laws, regulations, policies, and procedures.
• Serves as the unit's project manager to ensure timely and effective implementation of changes.
• Collaborates with loan operations managers and supervisors on workload delegation and process improvement.
• Guides the balancing of loan general ledger applications.
• Maintains detailed records on all work responsibilities.
• Performs special projects as assigned.
• Handles inquiries from employees and customers, resolving problems.
• Works as the SME for the unit, possessing mastery-level knowledge of most job processes.

Requirements

• Some college/university experience or an Associate degree preferred.
• Seven plus years of related experience required, with banking operations and/or customer service experience preferred.
• Knowledge of related state and federal banking compliance regulations and Bank operational policies.
• Excellent understanding of the front-to-back process workflow and its impact on downstream processes.
• Proficiency in the Silverlake system and electronic communications.

Qualifications

• Ability to design workflows and lead teams.
• Ability to solve practical problems and interpret various instructions.
• Ability to read and comprehend complex documents.
• Ability to communicate effectively, both verbally and in writing.
• Strong organizational, problem-solving, and planning skills.
• Excellent telephone and customer service skills.